Pritham Kasi

Program Manager with 11+ years of experience delivering cross-functional programs across technology, operations, and government. Currently manages 80+ units and 140–160 KPIs monthly at ~95% SLA adherence. Previously owned the Edge Add-ons onboarding and publishing pipeline at Microsoft, improving throughput by ~15%.

Skilled in vendor and partner management (15+ vendors), Agile delivery (CSM, PMI-ACP; Scrum, Kanban, SAFe), capacity planning, and building governance and metrics frameworks under ambiguity.

Consultant, Program Management at APSDPS, Government of Andhra Pradesh (2025-08 – Present)

• Manage operations across 80+ units, ensuring SLA adherence, governance, and delivery predictability.
• Track and analyze 140–160 active KPIs monthly (575+ in total) through dashboards and performance reviews, giving stakeholders consistent visibility and driving data-informed decisions.
• Improved grievance resolution across high-volume workflows to ~95% SLA adherence using dashboard-led monitoring.
• Coordinated People–Public–Private Partnership (P4) initiatives, mobilizing ₹15L+ in funding and influencing ₹30L+ in partner-led execution.
• Led the full program lifecycle, including planning, execution, stakeholder alignment, and escalation management.
• Serve as single point of contact across government and private stakeholders, aligning multiple partners under complex and ambiguous constraints.
• Lead cross-functional teams with direct and matrix reporting lines.

Program Manager at Microsoft India (2023-02 – 2024-08)

• Owned the end-to-end onboarding and publishing pipeline for the Edge Add-ons ecosystem, coordinating engineering, product, and external developer partners.
• Improved onboarding throughput by ~15% and reduced turnaround-time fluctuations by ~20%.
• Introduced metrics tracking for throughput, turnaround time, and quality, improving delivery predictability across release cycles.
• Designed and enforced quality assurance frameworks and review gates, reducing rework across high-volume workflows.
• Managed fluctuating intake and ad-hoc requests through capacity planning and buffer allocation, maintaining SLA adherence.
• Led bug triage and workflow optimization in Azure DevOps, reducing defect leakage and improving release stability.
• Translated ambiguous product requirements into structured workflows for distributed teams, aligned with engineering and platform constraints.

Community Manager at Hamstech (2022-04 – 2023-02)

• Owned program execution across 2 teams and 15+ vendors, aligning delivery with business objectives.
• Built B2B partnerships with 5+ institutions, generating ₹10.5L+ in revenue.
• Led large-scale initiatives reaching 10,000+ people, managing planning, coordination, and execution across cross-functional teams.
• Reduced cycle time through process optimization and Agile retrospectives.
• Introduced structured planning and tracking mechanisms that improved predictability and execution visibility.

Community Sales Manager at Regus (2019-04 – 2021-01)

• Managed operations across 30+ centers, covering service delivery, utilization, and operational consistency.
• Improved client retention by 11.4% through process optimization and service delivery improvements.
• Led onboarding, space allocation, and service workflows, balancing demand fluctuations and resource availability.
• Standardized workflows to reduce inefficiencies and improve turnaround times.
• Used occupancy, utilization, and service metrics to drive performance improvements.
• Trained and mentored team members across locations.

Associate Project Manager at Tatts Group (2015-08 – 2019-04)

• Managed high-volume operations (~$20K/day), including forecasting, planning, and execution.
• Implemented Lean process improvements that improved efficiency and compliance.
• Coordinated cross-functional teams on promotions and operational initiatives.
• Supported onboarding and training, improving team performance and delivery consistency.

Master of Business Administration (International) in E-Business and Supply Chain Management – Deakin University, Melbourne, Australia (2015 – 2017)

Bachelor of Technology in Electrical and Electronics Engineering – Jawaharlal Nehru Technological University, Hyderabad, India (2010 – 2014)