Ragini Sharma

Strategic senior technical program manager with 14+ years of experience delivering digital transformation programs across health, fintech and telecom. Skilled in aligning technology delivery with business strategy, Stakeholder management, leadership reporting and leading cross-functional teams (internal and vendor), scaling Agile/DevOps practices, and governing cloud-native implementations with budgeting accountability.

Technical Delivery Manager at Pru HCL Health India (2022-10 – Present)

Prudential HCL Health Insurance is a newly launched Health insurance in India

• Spearheaded PAS (TCS eBANCS) (Project cost ~19Cr) and IBM (FileNet, Business Rule Engine, Workflow automation) (Project cost ~10Cr) rollout supporting Prudential's India launch.
• Led a team of 35 developers for the development of an Integration layer cutting across ~30 systems built using Java, Node.js, Nest, Cloud SQL.
• Designed and streamlined Jira workflows with integrated approvals, QA automation and UAT, improving delivery velocity by 10% by removing ambiguity in requirements and setting up guardrails.
• Managed ~12Cr GCP cloud spend through FinOps practices by gradual scaling and keeping the consumption at minimum
• Managing the delivery of AI agents for underwriting which would reduce the human time involvement significantly
• Periodic program updates to senior leadership

Technical Program Manager at Airtel X Labs (2019-07 – 2022-10)

Largest telecom provider in India

• Rolled out Airtel Black which increased the average revenue per user by Rs 150 per line of business by aligning cross-functional teams across product, technology and operations.(In Q2 FY 22 revenue growth of 21% YoY, new customer addition of 4,67,000)
• Launched analytics-led referral programmes and digital acquisition engines generating 150+ organic leads/day.
• Launched a digital broadband buying journey integrated with backend applications with e-KYC and address resolution.
• Optimized Agile delivery and Jira ways of working across product pods, improving sprint throughput by 15%.
• Led teams working on store applications (eCAF), CRM migration initiatives, teams managing issuance of corporate connections (COCP) and the platform
• Managed 6 teams with ~60 developers.

Assistant Project Manager at Biz2Credit (2019-01 – 2019-06)

Proprietary secured lending software provider to banks

• Biz2Credit owns a proprietary software to enable secured lending.
• Implemented loan origination platform for HSBC India with credit bureau and risk engine API integrations which was integrated with the bank website

Project Manager at Rapidsoft Technologies (2016-01 – 2018-01)

• Delivered ERP, transportation and logistics platforms
• Redesign of a software of a diamond grading laboratory and migrated 4M+ records during legacy modernization using.NET.
• iOS and Android Social media applications
• Maintenance of applications owned by BCG and McKinsey for their employees
• Onsite client meetings in US and Canada.

Business Analyst & Software Engineer at NCR (2011-08 – 2016-01)

• Developed CRM and mobile/web platforms using.NET and PHP.

BTech in Computer Science – MDU