Executive of the company - Anand India Corporate Ltd
(2015-12 - 2016-07)
- Answering customers' queries on the product.
- Meeting sales quotas.
- Excellent communication skills.
- Creative thinking skills.
- The patience and skill to interact with customers in speech communication.
- Good sales ability.
- Working data of relevant pc software systems.
- Excellent social and drawback finding skills.
- The ability to handle rejection and stress in soliciting customers.
Customer Service Executive - Epic Center
(2016-01 - 2017-12)
- Handled all customer relations issues in a gracious manner and in accordance with company policy.
- Analyzed new or renewal policies against the binder and the expired policy.
- Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.
- Identification cards and policy endorsements to support acquisition and retention of profitable business.
- Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.
- Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.
- Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others.
- Demonstrated open and positive behavior in support of operations' goals. Provided informal guidance to co-workers and back-up support in the absence of others.
Welcomassistance - ITC Maratha
(2019-01 - 2022-12)
- Answer all external and internal calls, screen and transfer
- Handle guest queries and provide innovation
- Answer there calls in a friendly and conversational manner
- Handle major guest complaint and Handle with care
- Know the emergency respond manual thoroughly
- Keep record of the occupied room and guest account
Guest Service Officer - Pranaam Service (Airport)
(2022-01 - 2024-12)
- Guest Experience Management
- Assisting guests on their arrival/departure from CSMIA.
- Assisting guests with airport process i.e. airlines checkin process.
- CISF security check, Immigrations, customs, lounge etc.
- Co-ordinating with guests for their travel and also with team members.
- Handling hotline calls/email.
