Pritvi Raj

Detail-oriented ServiceNow QA professional with 4.6 years of experience in manual testing, administration, and automation using ATF across ITSM modules and custom applications. Skilled in end-to-end testing, defect management, and Agile delivery, ensuring high-quality releases and strong test coverage. Proven ability to collaborate with cross-functional teams to drive efficient testing and successful deployments.

QA Analyst - Infanion Software Solutions - Bengaluru, INDIA

(2019-11 - 2023-05)

• Performed manual, functional, and regression testing of ServiceNow ITSM modules including Incident, Problem, Change, Knowledge, and Service Catalog to ensure high-quality releases.
• Designed, executed, and maintained test plans, test cases, and test scripts based on ServiceNow business requirements and user stories.
• Conducted integration testing across ServiceNow applications and third-party systems; identified, logged, and tracked defects using ServiceNow Test Management.
• Executed ServiceNow Automated Test Framework (ATF) test cases, analyzed results, and supported regression testing during upgrades and enhancements.
• Collaborated closely with developers, product owners, and stakeholders to validate fixes, resolve defects, and ensure timely delivery of ServiceNow solutions.
• Supported QA activities across multiple ServiceNow client projects while ensuring adherence to quality standards, SLAs, and Agile/Scrum practices.
• Assisted in knowledge transfer, documentation, and onboarding of team members on ServiceNow testing processes, ITSM workflows, and automation best practices.

Associate Software Engineer - Prodapt Solutions - Bengaluru, INDIA

(2023-07 - 2024-03)

• Led end-to-end testing of ServiceNow ITSM modules including Incident, Problem, Change, Request Management, and CMDB workflows.
• Automated 500+ Service Catalog test cases using ATF, reducing manual effort and improving testing efficiency.
• Developed detailed test plans, scenarios, and test cases to ensure full coverage of business requirements.
• Executed regression, integration, and UAT testing during instance upgrades, identifying critical defects early.
• Collaborated with developers, business analysts, and stakeholders to resolve issues and enhance system performance.
• Participated in Agile Scrum ceremonies, tracked user stories, and ensured timely sprint deliverables.
• Managed defect lifecycle, maintained logs, and produced test reports to monitor quality and release readiness.

Lienion Project Intern - Infanion Software Solutions - Bengaluru, INDIA

• Assisted in testing ServiceNow ITSM modules including Incident Management and Service Catalog.
• Prepared basic test cases and test scenarios based on given requirements.
• Executed manual testing and supported regression testing cycles.
• Logged defects and tracked them under guidance using ServiceNow tools.
• Supported ATF test execution and documented results.
• Collaborated with team members during daily stand-up meetings and status updates.

Bachelor of Technology / Bachelor of Engineering - Mechanical Engineering - Aarupadai Veedu Institute of Technology (2018)

12th - Karnataka, English (2013)

10th - Karnataka, English (2011)