Thupakula Indu

MIS Executive with 3 years of experience in MIS reporting, data analysis, dashboard creation, and business reporting. Skilled in Advanced Excel, Power BI Basics, SQL Basics and reporting automation. Strong analytical and problem-solving skills with experience supporting business decisions through accurate reporting.

MIS Executive - Transworld Systems India Pvt. Ltd.

(2023-02 - 2026-03)

• Prepared and maintained Daily, Weekly, and Monthly MIS reports by extracting, validating, and analyzing operational data from SFDC Console(salesforce Tool), Citrix(workspace), and internal business applications.
• Managed large volumes of customer loan and insurance data, ensuring accurate document verification, data validation, and timely updates to support business operations.
• Generated operational reports and dashboards by consolidating data from applications such as TrackAll, SmartFlow, and LSAMS, enabling management to monitor KPIs and process performance.
• Performed data reconciliation, maintained escrow and non-escrow account records, and ensured data accuracy through regular quality checks and process compliance.
• Collaborated with cross-functional teams to automate reporting processes using Advanced Excel, maintain confidential business information, and deliver actionable insights for operational decision-making.

Associate - Firstsource Solutions Pvt. Ltd.

(2020-12 - 2022-03)

• Managed customer and banking-related data, ensuring accurate records, data validation, and timely report generation for management.
• Monitored account transactions, resolved data discrepancies to support business operations.
• Handling financial aspects and banking activities of the customers through calls/emails.

Executive - Teleperformance India Pvt. Ltd.

(2019-09 - 2020-10)

• Handled Bank of Baroda customer queries.
• Updated payment information and performed debt collection.
• Delivered quality customer service.

MBA - S.V. University, Tirupati

B.Sc. (BCCA) - Sri Balaji Mahila Degree College, Tirupati

Intermediate - Sri Chaitanya Children's Academy, Tirupati