Priya Dharshini
Customer Service & AR Calling (DME) Professional
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About
Detail-oriented and customer-focused professional with over 3+ years of experience in Customer Service, AR Calling (DME), and Insurance Processing. Skilled in delivering high-quality support, resolving customer concerns, and maintaining strong communication. Adept at working in fast-paced environments with strong multitasking abilities.
Experience
AR Caller (DME) - RND Softech Pvt. Ltd.
(2025-01)
- Handle AR calling for DME claims with accuracy and timely follow-up.
- Communicate with insurance representatives for claim resolutions.
- Reduce denials and improve claim acceptance rates.
- Maintain documentation and meet daily/weekly targets.
Customer Service Executive - ESAF (ESMACO)
- Assisted customers with queries and service requests.
- Ensured smooth process handling and maintained service quality.
Customer Care Representative - 5K Network
- Managed inbound/outbound calls and customer escalations.
- Delivered high customer satisfaction scores.
Customer Care - KGISL
- Provided customer support and helped resolve service-related issues.
Insurance Representative - NTT DATA
- Processed insurance documents and ensured compliance with company standards.
- Coordinated with internal teams to close insurance-related tasks.
Education
B.A. - English Literature - Sankara College of Science and Commerce, Coimbatore (2021)
H.S.C - St. Joseph's Convent Anglo Indian Girls Hr. Sec. School (2018)
S.S.L.C - KNM Matriculation School (2016)
