Assistant Placement Manager - Al Futtaim Willis Co. LLC (Associate of Willis Towers Watson) - Dubai, United Arab Emirates
(2024-03)
- Perform rigorous quality assurance on placement activities to ensure accuracy, compliance with company and regulatory policies, and consistency of documentation.
- Diagnose operational gaps and propose process improvements to enhance turnaround times, data integrity, and placement outcomes.
- Cultivate and manage client relationships to capture requirements, deliver bespoke placement solutions, and improve client retention.
- Maintain proactive relationships with insurers and market contacts to stay informed on capacity, terms, and market appetite.
- Coordinate with internal teams and external brokers/partners to pursue cross-sell opportunities and convert leads into profitable placements.
- Design and execute regional placement strategies aimed at expanding market share, optimizing portfolio mix, and driving revenue growth.
Senior Trading Underwriter - Royal & Sun Alliance Insurance Co. - Dubai, UAE
(2019-01 - 2024-02)
- Strengthened placement readiness and underwriting quality by examining proposals, collecting risk background, assessing exposures, and preparing quotations for Property, Casualty, Engineering, and Financial Lines within delegated authority.
- Improved profitable renewal retention by reviewing allocated renewal accounts, issuing underwriting decisions, and securing quality continuation business through structured follow-up and case management.
- Supported specialized placement strategy by coordinating facultative reinsurance on selected risks, helping align coverage structure with underwriting appetite and business objectives.
- Protected underwriting discipline by identifying non-standard or complex risks and escalating them to the relevant license holders for timely approval and controlled policy issuance.
- Sustained monthly retention of 85% by balancing client continuity with underwriting prudence and profitable renewal selection.
- Managed quote follow-ups and renewal pipelines to secure 75% retention and conversion across viable opportunities through timely response and negotiation support.
- Provided continuity in team operations by managing renewal responsibilities in the absence of the line manager while maintaining projected retention levels.
- Influenced underwriting outcomes on referred Casualty opportunities above USD 160,000 by securing timely approvals and presenting commercially supportable positions.
Relationship Executive - Medical Insurance (SME & Corporate) - Nasco Middle East - Dubai
(2017-01 - 2019-12)
- Expanded client servicing and placement support within the medical insurance segment by packaging insurance offerings suited to SME and corporate customer profiles.
- Improved account handling quality by managing client issues across the full insurance workflow and acting as a dependable coordination point for servicing requirements.
- Supported smooth onboarding and placement execution by coordinating confirmations, dispatch of cards, invoicing, and payment follow-up for enrolled groups.
- Contributed to financial plan delivery by implementing account growth strategies and supporting profitability across assigned portfolios.
- Strengthened account accuracy and insurer coordination through reconciliation, contract management, invoicing oversight, and confirmation of dispatch requirements.
- Supported prospect development by identifying new client opportunities and engaging target customers for business expansion.
Assistant Manager - Client Service - JLT Group (Insure Direct Brokers LLC) - Dubai
(2012-01 - 2016-12)
General Insurance - SME, Motor Fleet, All Risks, Casualty & Liability, Engineering
- Improved placement effectiveness by managing financial and servicing aspects of client engagements and clearly communicating available policy options from multiple insurers.
- Strengthened renewals and new business issuance by coordinating due diligence and negotiating terms and conditions with brokers and clients.
- Increased premium inflow and revenue contribution by onboarding prospective clients and improving premium collection discipline.
- Reinforced advisory credibility by incorporating insurance risk management practices into client recommendations and account handling.
- Built strong long-term client relationships through dependable servicing, clear communication, and commercially relevant insurance guidance.
Senior Client Service Executive - Insure Direct Brokers LLC - Dubai, UAE
(2006-01 - 2010-12)
- Improved client acquisition support by presenting the most suitable policy options to prospective customers and tailoring insurance solutions across medical, personal, and corporate lines.
- Strengthened claims servicing by arranging insurance covers, coordinating claims management with insurers, and supporting timely settlement follow-up.
- Resolved escalated client issues with a solution-oriented approach, helping secure appropriate insurance strategies and stronger customer experience outcomes.
Administrative Trainee - Royal & Sun Alliance Insurance (PLC) - Sharjah, UAE
(2006-01 - 2006-12)
- Built foundational insurance expertise by supporting business development activities and contributing technical assistance on insurance-related matters in a team-led environment.
