Priya R

Customer-focused professional with experience in customer support, academic counseling, and quality assurance. Skilled in handling customer queries via phone, email, and chat, resolving issues efficiently, and ensuring high customer satisfaction. Strong communication, problem-solving, and multitasking abilities with a proven track record in service delivery and client engagement.

Academic Counselor at Shelby Academy (2024-01 – Present)

• Handled student inquiries and provided end-to-end counseling support.
• Guided students in selecting suitable academic programs based on their goals.
• Conducted regular follow-ups to convert leads into enrollments.
• Managed objections and resolved student concerns effectively.
• Delivered training sessions and supported learners using digital tools.

Telecaller – Outbound Process at Trayee Business Solution (2010-01 – 2011-01)

Worked as a Telecaller at Trayee Business Solutions, managing outbound calls for Aviva Life Insurance

• Contacted potential customers to promote life insurance policies and generate leads
• Explained policy features, benefits, and addressed customer queries effectively

Customer Care Executive at Magus Customer Dialog (2009-01 – 2010-01)

• Managed high-volume inbound and outbound calls in a voice process environment.
• Resolved customer queries with a focus on First Call Resolution (FCR).
• Handled complaints and escalations, ensuring customer satisfaction.
• Maintained accurate records of interactions in CRM systems.

B.Ed in Computer Science – Tamil Nadu Teachers Education University (2018-01 – 2020-01)

B.Tech in Information Technology – Anna University (2005-01 – 2009-01)