Ricky Nelson Shangpliang

Dedicated and customer-oriented professional with experience in sales support, customer handling, hospitality service, and delivery coordination. Skilled in communication, client interaction, data handling, and daily operational support. Quick learner with strong interpersonal skills seeking a position as a Virtual Assistant / Customer Service Executive to contribute to customer satisfaction and business operations.

Sales Executive - LILLA Brother's, Shillong - Shillong

(2023-01 - 2024-01)

• Assisted customers with product inquiries and purchase decisions
• Maintained customer satisfaction through effective communication
• Handled sales coordination and daily customer support
• Managed billing assistance and product follow-ups

Waiter / Customer Support Staff - Reid Diner

(2024-01 - 2024-03)

• Delivered quality customer service in a fast-paced environment
• Managed customer requests and ensured timely service
• Maintained professional interaction with guests and team members

Delivery Executive - Local Delivery Service

(2023-01 - 2023-08)

• Coordinated deliveries and customer communication efficiently
• Maintained accurate delivery records and schedules
• Ensured timely and professional service to customers

Higher Secondary School Leaving Certificate (HSSLC) - BBS College, Shillong (2020)

Secondary School Leaving Certificate (SSLC) - Christ Church Higher Secondary School, Shillong (2017)