Order Management Specialist
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● Responsible for resolving any issues related to the purchase order.
● Daily monitoring of job requests and allocating based on priority and sharing of work to manage high volumes.
● Working with customers, warehouse, and forwarders helping with export/ custom issues.
● Communicate, interact, and collaborate with sales and other functions via written, verbal, and in-person.
● Monitor order queue, process orders, and manage customer inquiries.
● Handling and solving Escalations/ Priority requests based on FIFO logic.
● Achieving preset targets based on SLA metrics ensuring error-free transactions.
● ● Expertise in Root Cause Analysis.
Monitors and coordinates all customer service activities, including order entry, quotations, sample entry, follow-up data, returns, credits, and communication between departments for items related to customer service.
● Define and implement processes to support internal and external customer needs.
● Order release for process – Upon the Customer's decision regarding the Quote; the Order is released to Repair / Return to the Customer/
Scarp at the Site.
● Status Report- Worked with order status report and delivered the weekly report to the customer for review.
● Consistently enhance internal sales and customer experience through the highest service- delivery of accuracy by meeting quality,
timeliness, and adhering to process service levels.
Operating Systems: Windows 8, Windows 2007, Windows XP, Programming Language: C, C++, DOT NET
(VB.Net, C# .net, ASP) Database: Oracle, MySQL, Ms-Access.
