Priyanka G

Customer-focused professional with experience in auditing, FinTech operations, and banking customer support. Skilled in ticket-based query resolution, customer interaction, data verification, and operational support. Strong communication, problem-solving, and organizational skills with the ability to work efficiently in fast-paced environments.

Customer Support Executive - Better World Technology Pvt. Ltd. - Bengaluru

(2024-09)

Client: Zeta FinTech & HDFC Bank

• Resolved customer queries through a ticket-based support system.
• Assisted customers with digital banking and payment-related issues.
• Maintained service quality and ensured timely issue resolution.
• Handled customer queries related to HDFC Pixel Credit Cards.
• Provided support through tickets and customer calls.
• Coordinated with internal teams to resolve escalated concerns.
• Developed strong customer handling and communication skills.
• Successfully managed high volumes of customer queries while maintaining quality standards.

Auditor Intern - Taskmo

Internship

• Conducted audit and verification activities as assigned.
• Reviewed data and records to ensure accuracy and compliance with company guidelines.
• Identified discrepancies and reported findings to supervisors.
• Assisted in preparing audit reports and maintaining documentation.
• Developed analytical, observation, and reporting skills.

Bachelor's Degree - The National College, Bengaluru (2020-07 - 2023-06)