Priyanka Rajput

Dedicated senior customer service representative with a strong background in both frontline and supervisory roles. Excel at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements. Committed to leveraging technology and data-driven insights to drive customer satisfaction and operational efficiency

Senior Assistance coordinator - AWP Assistance PVT LTD

(2021-01)

• Manage a team of customer service representatives, improving customer satisfaction coaching and process optimization.
• Improved the overall customer experience by utilizing effective communication and empathetic listening skills to address customer concern.
• Provides exceptional professional customer service to clients via phone and email
• Awarded "Employee of the Month" due to exemplary performance and excellent customer feedback
• Developed and implemented new strategies to increase team productivity and customer satisfaction.

Bachelor of Commerce - Commerce - DELHI UNIVERSITY

12th - CBSE BOARD

10th - CBSE BOARD