Quality Analyst
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HI everyone and warm greetings to all. I have experience of 4.5 years as a BPO quality analyst which involves monitor calls, dip checks, floor activities, certification process, call calibration, call listening's sessions, report preparation, quality sessions of the team, c-sat driving and d-sat evaluation, ACPT evaluation and my suggest the client and give my own inputs for the betterment of the process.
BPO Quality Analyst.
Graduation in B.com.
