Puja Kumari

Resourceful and articulate Mass Communication and Journalism graduate with strong professional experience in BPO operations including inbound/outbound calling, chat and email support, and customer handling. Proven ability to craft compelling stories, scripts, and content backed by solid research and editing skills. Adept at multitasking across communication channels, maintaining quality reporting, and delivering results in fast-paced environments.

Skilled in Microsoft Office, basic video editing, and effective client communication. A fast learner, detail-oriented, and driven to create meaningful impact through a blend of creativity and professionalism.

Sales Executive - Magnum Super Distributors Pvt. Ltd. - Bhopal, India

(2024-03 - 2024-10)

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented processes for cross-selling products or services based on customer needs.
• Identified customer needs by asking questions and advising on best solutions.
• Analyzed market trends and competitive landscape to identify opportunities for growth.
• Greeted and assisted customers to foster positive experiences.

Content Writer Intern - Prabhat Khabar (News Paper) - Jamshedpur, India

(2024-07 - 2024-08)

• Organized and tracked multiple projects to meet tight deadlines.
• Conducted in-depth research on diverse topics to create accurate and engaging content.
• Wrote sales copy, letters and other advertising and marketing material.
• Crafted compelling headlines and captions to attract and retain readers' attention.
• Analyzed target audience needs when creating content that meets their expectations.
• Conducted keyword research to optimize content for search engines.
• Conducted background research to add depth to scenes, history and characters.
• Collaborated with editors and designers on various projects.
• Conducted interviews with subject matter experts to obtain relevant information.

News Article Writer || News Reporter - Danik Bhaskar Newspaper - Jamshedpur, India

(2025-06 - 2025-07)

• Collected news stories from local sources and field visits, focusing on community issues, events, and developments.
• Wrote clear, concise, and engaging news articles for print publication under tight deadlines.
• Assisted senior journalists in gathering facts, verifying information, and maintaining journalistic accuracy and integrity.
• Developed strong interviewing, content development, and newswriting skills while working in a fast-paced newsroom environment.

Agent Support Specialist - Expert Source Global Service - WFH, IN

(2025-01 - 2025-02)

• Provided timely responses to customer inquiries via live chat platform.
• Resolved customer issues by utilizing product knowledge and troubleshooting techniques.
• Collaborated with team members to improve response times and service quality.
• Resolved customer complaints in a timely manner while maintaining a positive attitude.

Bachelor Of Arts - Journalism And Mass Communication - Arka Jain University (2023-07)

Intermediate - Arts - Jamshedpur Women's University (2021-03)