Purushoth Thaman

Workplace Operations and Facilities Management professional with 8+ years of experience managing large-scale office environments, vendor partnerships, and client workplace experience. Proven ability to lead facility operations, vendor management, procurement processes, and workplace administration across coworking, hospitality, and property management sectors. Experienced in delivering high-quality workplace services, managing cross-functional teams, optimizing operational costs, and ensuring seamless employee and client experiences.

Manager-Customer Experience and Operations at Smartworks india Pvt Ltd (2025-02 – Present)

• Manage enterprise client accounts and ensure smooth workplace operations and service delivery across managed office spaces.
• Coordinate with design, facilities, and operations teams to align workspace infrastructure with client requirements.
• Handle client escalations, operational requests, and service-level agreements (SLAs).
• Track project timelines and ensure seamless communication between internal teams and clients.
• Support vendor coordination to maintain high-quality facility services and workplace standards.
• Drive client satisfaction, retention, and contract renewals through proactive engagement.

Manager -Operations(Facilities and Workplace management) at Workafella (2024-03-25 – 2025-02-10)

• Managed 75,000 sq. ft. premium office facility with revenue exceeding INR 60 million annually.
• Oversaw facility management, workplace operations, and vendor services for corporate clients.
• Supervised accounts payable and receivable processes, ensuring timely vendor payments and financial accuracy.
• Monitored budget planning and cost optimization across operational functions.
• Maintained high client satisfaction scores through efficient service delivery and issue resolution.
• Implemented procurement processes and ensured compliance with purchase-to-pay workflows.

ACRM at Spinny (2022-01-12 – 2023-08-02)

• Foster long-term client relationships to drive consistent collective revenue and strengthen business partnerships.
• Resolve customer queries and issues efficiently through clear communication and detailed, step-by-step solutions.
• Identify and cultivate local channel partnerships while managing the performance and engagement of the buyer network.
• Address and resolve operational challenges for clients and partners, ensuring a smooth, transparent delivery experience.
• Serve as the escalation point for buyers and channel partners, supporting their day-to-day operations and addressing concerns promptly.
• Enhance profitability by optimizing operations, boosting demand via local channels, leveraging ancillary revenue streams, and ensuring a seamless customer journey.

ACEM at Zolo Stays (2021-02-08 – 2022-01-12)

• Managed operations and maintenance for multiple residential properties and shared living spaces.
• Oversaw facility upkeep, vendor management, and operational audits.
• Managed customer onboarding, billing processes, and operational compliance.
• Strengthened B2B relationships and improved property operational efficiency.

Area Manager_ Operations at OYO (2019-04-08 – 2020-08-08)

• Managed 250+ rooms across multiple hotel clusters, ensuring operational efficiency and service quality.
• Maintained strong relationships with property owners and stakeholders.
• Conducted operational audits and implemented cost optimization strategies.
• Ensured compliance with hospitality standards and operational policies.

Quality Auditor and Trainer at OYO (2018-11-12 – 2019-04-08)

• Perform and control the full audit cycle including risk and control management over operations' effectiveness, Financial reliability and compliance with all applicable directives and regulations.
• Identify loopholes and recommend risk aversion measures and cost savings.
• Maintain open communication with management and ground partners.

SHM_Operations at OYO (2017-07-08 – 2018-11-12)

• Managed daily hotel operations including front office, housekeeping, and maintenance teams.
• Ensured high customer satisfaction through service quality and operational excellence.
• Managed inventory, vendor coordination, and procurement of operational supplies.

Bachelor of Engineering – KGISL INSTITUTE OF TECHNOLOGY (2011 – 2015)

HSC – Sambaviga Hr. Sec school (2011)