Purvs Saini

Experienced customer service representative with over 2 years of experience handling high-volume customer interactions. Strong communication, problem-solving, CRM handling, teamwork, and customer satisfaction skills. Seeking opportunities to contribute to a growth-oriented organisation.

Customer Center Representative at Concentrix India Pvt. Ltd. (2023-02 – 2024-12)

• Managed high-volume customer support calls and resolved customer queries efficiently.
• Maintained accurate CRM records of customer interactions.
• Provided accurate information and effective resolutions.
• Supported new employees and contributed to team performance.
• Handled engagement activities and improved employee participation.

Intermediate – GGSSS

B.A. (Hons.) – Delhi University