Pushkar Dharma

Project Management professional with 5+ years of experience leading Agile and Waterfall enterprise IT projects, ensuring successful delivery across cross-functional teams. Skilled in Salesforce migration & implementation, vendor management, IT governance, risk & change management, and stakeholder communication. Strong expertise in project documentation, reporting, and governance frameworks.

Currently pursuing PRINCE2® Foundation & Practitioner certification and trained in ITIL® 4 Foundation principles.

Technical Project Manager at CloudPrism Solutions (2025-01 – 2025-08)

Directed Salesforce migration and implementation projects end-to-end, managing cross-functional engineering teams and delivering multiple enterprise projects.

• Directed Salesforce migration and implementation projects end-to-end, including BRD preparation, sprint planning, timeline management, and query log tracking.
• Translated business requirements into technical specifications (user stories, acceptance criteria, functional requirements) to enable accurate engineering execution.
• Owned Agile delivery lifecycle, managing and maintaining consistent sprint velocity.
• Managed cross-functional engineering teams (6–10 developers & QA).
• Allocating tasks based on technical complexity and optimizing delivery throughput.
• Controlled project scope and budget utilization, tracking burn rate and enforcing structured change request processes.
• Delivered 10+ projects (Salesforce, WordPress, and Shopify) deployment workflows end-to-end.

Project Manager (Contract) at WNS Global Services (2024-07 – 2025-01)

Led operations for enterprise IT projects, coordinating 90+ cross-functional engineers and managing vendor lifecycle and compliance.

• Led operations for enterprise IT (EIT) projects, coordinating 90+ cross-functional engineers.
• Owned vendor lifecycle management, including SOW, PO issuance, contract compliance aligned with project scope and delivery timelines.
• Conducted weekly, monthly, and quarterly governance meetings with clients and vendors.
• Ensured compliance with project governance, SLAs, and cost controls.
• Managed escalations and critical issues (P1/P2) across vendors and internal teams, ensuring timely resolution and SLA compliance.

Sr. Technical Process Executive at Infosys Ltd (2022-04 – 2024-02)

Managed BPM infrastructure projects, vendor relations, and led a team of 35+ agents. Managed quality parameters, incident management, and SLA adherence.

• Managed BPM infrastructure projects and vendor relations.
• Worked on SOPs, conducted process Improvement training programs.
• Worked on Workforce management, Leave requests, Shift Rosters & task allocation.
• Led a team of 35+ agents as SME/Shift Lead.
• Managed Quality parameters, CSAT, DSAT, and AHT Reports.
• Managing Major Incident Dashboard (P1, P2 Tickets) and reporting for client MI Bridge Calls.
• Worked on change requests, escalation management, SLA adherence, and project approvals.
• Delivered high-impact projects across Europe & UK regions within tight timelines.

Associate Technical Support at Tech Mahindra Ltd (2021-11 – 2022-04)

Provided technical support for AWS, VPC, Citrix VDI, and networking issues. Managed blended voice support and escalation handling.

• Provided technical support for AWS, VPC, Citrix VDI, and networking issues.
• Managing Calls , Chat ,Email support (Blended Voice).
• Managed CRM tools, escalation handling, and basic project coordination.

Field Relationship Manager at Nobroker & Square Yards (2020-07 – 2021-08)

Handled client relationship management, business analysis, and RFP processes. Improved customer success and team coordination.

• Handled client relationship management, business analysis, and RFP processes.
• Improved customer success and team coordination.

MBA in Operations & Production Management – SGVU University, Rajasthan (2022-01 – 2024-01)

Bachelor of Computer Science in Computer Science – Apex Institute of Computer Science & Mgmt. Studies (2017-01 – 2021-01)