Pushpanjali Singh

HR Service Delivery and Workforce Operations professional with nearly 4 years of experience across Accenture and Deloitte. Experienced in workforce planning, staffing coordination, employee lifecycle support, stakeholder management, reporting, escalations, and HR operations within fast-paced global environments. Skilled in HRIS platforms, workforce analytics, dashboard reporting, and cross-functional collaboration with a strong focus on employee experience, SLA adherence, operational excellence, and process improvement.

Resource Management & Workforce Operations Analyst at Accenture (2023-09 – 2025-04)

• Managed workforce operations and staffing coordination for 500+ employees across EMEA accounts while ensuring SLA adherence and operational efficiency
• Served as a primary point of contact for workforce-related queries, staffing escalations, and stakeholder coordination across business teams
• Conducted workforce forecasting, utilization tracking, and demand-supply analysis to support staffing fulfillment and workforce planning
• Collaborated with business leaders and cross-functional teams to align staffing plans with project timelines and business priorities
• Developed MIS dashboards and workforce reports using Advanced Excel and Power BI to support operational decision-making and reporting accuracy
• Coordinated with global teams to ensure timely staffing updates, schedule alignment, and workforce data accuracy
• Supported process improvement and operational excellence initiatives to enhance service delivery and stakeholder experience

HR Operations Analyst – Talent Acquisition at Deloitte (2022-04 – 2023-07)

• Supported HR service delivery through interview coordination, scheduling operations, and stakeholder communication across multiple hiring stages
• Managed high-volume recruitment operations including in-person hiring drives while ensuring operational accuracy and SLA adherence
• Rolled out offer letters, performed onboarding activities, and recruitment workflows to support timely hiring closure
• Maintained HRIS and ATS records with high data accuracy while ensuring process compliance and operational visibility
• Conducted audit checks and maintained recruitment data integrity across systems and operational trackers
• Developed recruitment reports and dashboards to support workforce planning and hiring decisions
• Managed recruitment workflows and interview logistics using Workday, Greenhouse, ServiceNow, and HirePro

HR Operations Specialist at Aditya Birla Fashion and Retail Ltd (2021-08 – 2021-10)

• Managed employee lifecycle operations including onboarding, confirmations, transfers, and exit coordination
• Conducted onboarding sessions and resolved employee queries to support HR operations and employee experience
• Maintained HR records and reports ensuring compliance, documentation accuracy, and process adherence

HR Associate at Go Speedy Go (2020-07 – 2021-07)

• Supported HR operations, onboarding coordination, recruitment scheduling, and employee records management
• Assisted with employee engagement initiatives, HR reporting, and workforce coordination in a fast-paced environment

MBA / PGDM in HR & Industrial Relations – BIMHRD, Pune (2020)