Janaki Priya

Detail-oriented and adaptable professional with experience in technical support, project coordination, and business/data analysis. Skilled in troubleshooting technical issues, managing project workflows, and analyzing data to support business decisions. Strong ability to communicate with stakeholders, handle client queries, and deliver insights through reporting tools.

Proven capability to work in cross-functional teams and ensure timely execution of tasks while maintaining high customer satisfaction.

Technical Support Executive at Agam Ventures (2025-06 – 2026-03)

Provided technical support to clients and coordinated with internal teams to resolve project-related issues while maintaining accurate records and ensuring timely resolution.

• Provided technical support to clients via phone and email for application-related issues.
• Coordinated with internal teams to track and resolve project-related tasks and technical queries.
• Maintained accurate records of support tickets and ensured timely issue resolution.
• Assisted in monitoring project progress and ensuring smooth communication between teams.
• Identified recurring issues and suggested improvements to enhance service quality.

Business Analyst Intern at Code Alpha (2024-09 – 2024-10)

Gathered business requirements, analyzed processes, and developed data-driven reports and dashboards to support strategic planning.

• Gathered and documented business requirements via stakeholder meetings and user interviews.
• Analyzed business processes and recommended data-driven improvements.
• Developed reports and dashboards using Excel, Power BI, and Tableau.
• Conducted market research and competitor analysis to support strategic planning.

BE in Computer Science and Engineering – Coimbatore Institute of Engineering and Technology (2021-01 – 2025-12)

HSC – Sri Jayendra Swamigal Silver Jubilee Hr Sec School (2020-01 – 2021-12)