R Akshaya

Collection Agent

Customer Executive - Sree Krishna Agency - Bangalore, India

(2023-09 - 2024-02)

Collection Agent

• Target oriented.
• Knowledge about the PORTFOLIO ( SBI CARDS ).
• Achieving the Top Slabs of the company.
• Attended to incoming enquiries within target timeframes.

Customer Executive - ISON Xperiences - Bangalore, India

(2022-04 - 2023-08)

Collection Agent ( Process SBI CARDS). Handling Escalation.

• Remained calm under pressure to handle customer complaints and solve problems.
• Collected and updated accurate customer information to generate meaningful insights.
• Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.

B COM ( CA) - Commerce - Sri Padmavathi Women Degree College Palamaner (2017-05 - 2021-04)

INETERMEDIATE (CEC) - TKC Govt Junior College (2015-06 - 2017-04)

SSC - OLL HIGH SCHOOL (2014-06 - 2015-04)