Nazish Khan

Results-driven Bilingual Customer Support & Collections Professional with 3+ years of experience handling international customers in English and Spanish through calls, emails, and chat. Experienced in customer service, collections, payment negotiations, SLA adherence, compliance, and customer satisfaction.

Senior Process Executive – Spanish Customer Support - Cognizant - Gurugram, India

(2023-07 - 2026-05)

• Handled Spanish-speaking international customers via calls, emails, and chat.
• Resolved customer issues while maintaining SLA, quality, and compliance standards.
• Supported customer onboarding and explained processes & product workflows.
• Coordinated with internal teams to ensure first-time resolution.
• Maintained high CSAT through professional communication.
• Followed data security, compliance, and company policies.

Bilingual Collections Specialist (English & Spanish) - Provana - Noida, India

(2026-05)

• Handle inbound and outbound collection calls in English and Spanish for international customers.
• Communicate with customers regarding outstanding balances and payment obligations.
• Negotiate payment arrangements while maintaining professionalism and empathy.
• Maintain accurate account documentation and follow up on payment commitments.
• Ensure compliance with company policies and regulatory guidelines.
• Achieve collection targets while delivering a positive customer experience.

Bachelor of Commerce - B.Com - Delhi University