R.sridhar Sridhar

Results-driven Supply Chain & Order Management professional with 2.7 years of experience in SAP SD, Order to Cash (O2C), EDI processing, and ERP-based order fulfillment and customer service, gained supporting the Nivea account at Capgemini. Detail-oriented team player with strong analytical skills, recognized with consecutive Rising Star Awards at Capgemini. Eager to leverage expertise in SAP SD and supply chain operations to contribute to a forward-thinking organization.

Process Associate - Supply Chain & Order Management (Nivea Project) - Capgemini

(2023-11 - 2026-08)

• Efficiently processed Non-EDI orders daily in SAP SD (VA01/VA02/VA05), verifying compliance and accuracy, and validating pricing and stock to deliver zero pricing errors and ensure on-time fulfillment across Modern Trade and E-commerce channels.
• Managed EDI order processing end-to-end including validation, exception handling, and system entry — maintaining 90%+ accuracy within SLA timelines across high-volume daily batches.
• Executed SAP pricing updates for MT and E-Commerce by cross-referencing planning data with commercial agreements — ensuring correct stock allocation and eliminating order flow disruptions.
• Processed backorders for open POs by validating pricing discrepancies and allocating SKUs via SAP and internal tools — reducing order backlogs by and improving fulfillment turnaround.
• Handled amendment POs for MT & E-Commerce by updating revised SAP pricing and maintaining detailed revision logs — ensuring full audit compliance and eliminating billing disputes.
• Managed end-to-end FOC order processing for combo packs in SAP, coordinating with sales and commercial teams — ensuring 100% accuracy in special order dispatch and client satisfaction.
• Consolidated Article Masters from the planning team and updated material substitutions in system tools — enabling seamless order continuity during stock transitions and product changes.
• Prepared weekly D-Mart regional price reports by extracting and validating MT pricing data — supporting informed pricing decisions and eliminating discrepancies across regional accounts.
• Owned extension shifts independently across ECOM and MT channels, resolving customer queries on availability, amendments, and cancellations — completing all orders within SLA timelines.
• Processed Institutional and CPC orders via SAP and Excel, and closed expired POs with timely updates — maintaining accurate records and reducing open-order backlog through full lifecycle closure.

MBA - Marketing - Bharathidasan University (2024 - 2026)

B.Sc. - Computer Science - Jairam Arts & Science College, Salem (2020 - 2023)