Manager, Performance & Reward Consultant – EMEA - HSBC India Private Limited - Hyderabad, India
(2022-03)
- Partner with HR Business Partners and senior leadership to design and deliver compensation strategies that strengthen engagement, retention, and competitive positioning across EMEA.
- Orchestrate end-to-end annual compensation review cycles covering salary reviews, bonus pool allocations, and equity awards, ensuring full compliance with global HR policies and regional regulatory requirements.
- Build and maintain advanced HR analytics dashboards and compensation reports, converting workforce data into actionable insights that help in making board-level decision-making.
- Serve as regional Total Rewards SME, advising on pay equity analyses, market benchmarking, and job evaluation frameworks aligned to Hay Group / Mercer methodologies.
- Represent the EMEA team in global HR project working groups, driving cross-functional alignment on reward policy changes and system enhancements.
Assistant Manager, Global Performance & Reward - HSBC India Private Limited - Hyderabad, India
(2020-09 - 2022-02)
- Provided specialist consultancy on compensation structures, salary bands, benefits programmes, and employee pay reviews across multiple geographies.
- Led pay review activities end-to-end — data preparation, modelling, manager communications, and system uploads — ensuring accuracy and timeliness across 5,000+ employee records.
- Designed and facilitated focus group sessions to gather employee feedback, translating insights into actionable improvements to Total Rewards programmes.
- Partnered with global HRIS team on SuccessFactors/EC Employee Central configuration and data governance, ensuring compensation module accuracy for annual cycles.
- Created executive-level reward summaries and variance analysis reports, enabling data-driven discussions with HR leadership and Finance.
Assistant Manager, Global Mobility & Vendor Management - HSBC India Private Limited - Hyderabad, India
(2017-01 - 2020-08)
- Administered international assignment packages, compensation allowances, and benefit entitlements for assignees across EMEA, APAC, NAM, and LAM — covering hypothetical tax, cost-of-living, and housing allowances.
- Managed assignee lifecycle end-to-end: policy consultation, contract issuance, host-country onboarding, compensation calculations, and repatriation support for 100+ international employees annually.
- Owned GHRS/SuccessFactors records for global mobility population, ensuring accuracy of assignment data, pay elements, and compliance documentation.
- Introduced process improvements and workflow automation that boosted HR operational efficiency by 20%, reducing processing time and manual errors.
- Managed relationships with third-party relocation vendors, immigration counsel, and tax advisors, ensuring service quality and cost control.
- Presented monthly mobility dashboards and cost analysis to senior stakeholders, enabling informed workforce planning decisions.
Customer Service Executive – Payments (Middle East) - HSBC India Private Limited - Hyderabad, India
(2009-04 - 2016-12)
- Led multi-regional team operations for UAE and Bahrain payment processing queues, managing queue migration projects that enhanced transaction efficiency and accuracy.
- Supervised workflow management, quality assurance, and SLA adherence for a high-volume payment processing environment.
- Awarded 'Star of the Month' recognition for outstanding performance and process contributions.
- Implemented automation tools to eliminate payment duplication, recognized by senior management for innovation and impact.
Customer Service Executive – Mortgage Service Centre - HSBC India Private Limited - Hyderabad, India
(2007-07 - 2009-03)
- Managed end-to-end loan processing, security checks, and customer document verification in compliance with regulatory requirements.
- Delivered onboarding training and mentorship to new team members, accelerating productivity ramp-up.
- Drove process efficiency initiatives that reduced duplication and improved turnaround times.
Process Associate – Price Appeals & Vendor Rebates - Genpact - Hyderabad, India
(2006-06 - 2007-07)
- Evaluated customer pricing requests and negotiated optimal pricing solutions for GE Electrical Goods, balancing customer satisfaction with margin targets.
- Managed escalation resolution, stakeholder conference calls, and weekly performance dashboards for business unit leadership.
- Awarded 2,000 Cheer Points Award for exceptional customer service and analytical performance.
