Raghavendra Frankfinn

Logistics and Supply Chain Operations Professional with over 10 years of experience in last-mile delivery, hub operations, franchise vendor management, transportation, and customer service. Experienced in managing delivery networks, vendor performance, shipment movement, SLA compliance, operational planning, team leadership, and process improvement. Proven ability to improve operational efficiency, reduce delivery delays, optimize resources, and maintain high customer satisfaction.

Strong analytical, problem-solving, and stakeholder management skills.

Delivery Partner Operations (Franchise Vendor) - Flipkart - Bengaluru, Karnataka

(2025-01)

• Manage franchise vendor operations for daily shipment movement.
• Ensure smooth execution of first-mile and last-mile deliveries.
• Improved hub productivity through process improvements.
• Prepared operational reports and maintained compliance

Delivery Partner Operations (Franchise Vendor) - XpressBees - Bengaluru, Karnataka

(2024-01 - 2025-01)

• Manage franchise vendor operations for daily shipment movement.
• Ensure smooth execution of first-mile and last-mile deliveries.
• Monitor vendor productivity and SLA compliance.
• Coordinate with internal departments to ensure timely deliveries.
• Resolve operational issues and improve delivery performance.
• Maintain customer satisfaction through efficient operations.

Hub Incharge - Shadowfax Pvt. Ltd. - Bengaluru, Karnataka

(2023-01 - 2024-01)

• Managed complete hub operations and shipment processing.
• Planned dispatch activities and monitored shipment flow.
• Supervised franchise vendors and delivery teams.
• Ensured achievement of operational KPIs and SLAs.
• Improved hub productivity through process improvements.
• Prepared operational reports and maintained compliance.

Senior Executive (Cluster) - Busy Bees Logistics Solutions Pvt. Ltd. (XpressBees) - Bengaluru, Karnataka

(2018-09 - 2023-07)

Career Progression: Junior Executive, Executive, Senior Executive

• Managed last-mile logistics operations across multiple delivery centers.
• Coordinated shipment tracking and delivery execution.
• Performed POD verification and COD reconciliation.
• Managed reverse logistics and delivery exception handling.
• Conducted operational audits and compliance monitoring.
• Coordinated with franchise partners and delivery executives.
• Generated operational MIS reports for management review.
• Supported manpower planning and resource allocation.
• Ensured adherence to company SOPs and service standards.

Restaurant Operations Executive - PAUL Restaurant (Azadea Group) - Dubai, UAE

(2013-06 - 2017-08)

• Managed daily restaurant operations.
• Supervised staff scheduling and performance.
• Maintained inventory and stock control.
• Ensured excellent customer service.
• Maintained operational quality and service standards.

Customer Service Executive - Kingfisher Airlines

• Provided customer support and resolved passenger queries.
• Maintained service quality and customer satisfaction.

Marketing Executive - Empire Foods

• Supported marketing initiatives and customer engagement.

Hospitality Associate - Hotel Monarch Luxury

• Assisted in hotel operations and guest services.

Bachelor of Commerce - B.Com. - Arni University (2013)

BTEC Higher National Certificate - Aviation, Hospitality and Travel Management (2012)

Pre-University Course - PUC

SSLC