Raghvendra Gour

Highly skilled Storage Administrator experience in managing, configuring, and optimizing enterprise storage systems. Expertise in NetApp storage solutions, including ONTAP, Snap Mirror, and Snap Vault. Result-driven Major Incident Managing in IT Service Management and production support environments.

NetApp Storage Administrator - JMK Infosoft Solutions Ltd - New Delhi

(2023-09)

Administered NetApp storage systems for Wipro Ltd Indian Air Force project, ensuring maximum performance and uptime across enterprise environments.

• Administered NetApp storage systems, ensuring maximum performance and uptime across enterprise environments
• Monitored storage health using Active IQ Unified Manager and resolved performance bottlenecks
• Managed SAN and NAS environments, including NetApp storage arrays
• Conducted storage provisioning, capacity planning, and performance tuning
• Enhanced storage performance by implementing QoS policies and deduplication techniques
• Escalation Contact conducting the escalation management through full management spectrum at customer and internal by collaborating & interacting with Critical Case Team and Critical Account Program Level Teams, Logistics, Engineering Product Support and Engineering
• Generate incidents dashboards and management reports
• Handling Migration and Upgradation activity in NetApp ONTAP
• Storage provisioning, allocation, and decommissioning for SAN and NAS environments
• Hands on experience on NetApp 7 mode and CLUSTER mode devices
• Perform daily health checks of storage infrastructure aggregates, volumes, snapshots, LIFs, SVMs
• Performing Daily monitoring of Aggregate and volume utilization
• Reporting the storage capacity of the storage box
• Performance monitoring of SAN
• Configure and support CIFS, NFS, iSCSI, and FC protocols
• Manage SVMs, aggregates, FlexVols, LUNs, and Qtrees
• Implement and maintain Snap Mirror, Snap Vault, and Snapshot technologies for data replication, backup, and disaster recovery
• Managed and configured zoning on Brocade Fiber Channel switches to ensure secure and efficient SAN connectivity
• Created, modified, and deleted zones (Single Initiator & Multi-Initiator zoning) as per business requirements
• Participate in disaster recovery (DR) drills and failover testing
• Performed disk allocation, RAID group creation, and logical drive configuration on storage systems
• Monitored RAID health and ensured data integrity and fault tolerance
• Perform firmware upgrades, patch management, and ONTAP version upgrades
• Reduced repeat incidents via trend reporting and problem linkage

Storage Administrator - OpenView Technology Pvt Ltd - Noida

(2022-05 - 2023-09)

Handled storage administration for Tech Mahindra projects including BOB, FLIPKART, and MYNTRA.

• Handling Migration and Upgradation activity in Netapp
• Performing health checks on NAS storage boxes for multiple storage accounts
• Hands on experience on Netapp 7 mode and CLUSTER mode devices
• Performing Daily monitoring of Aggregate and volume utilization
• Reporting the storage capacity of the storage box
• Performance monitoring of SAN
• Change Implementation, working with Linux, Windows Team
• Drive weekly incidents management calls with L1/L2 storage teams for issue resolution
• Managed users in Active Directory – user creation, extension & password reset
• Assigned access rights, added users to groups & handled domain permissions
• Perform severity assessment and escalation routing
• Assisted in incident triage and service impact validation
• Reduced repeat incidents via trend reporting and problem linkage
• Daily Monitoring and Health check on storage boxes
• Managing Brocade switches using CLI
• Coordinating with vendors for requests like hardware failure, link issues, etc
• Collecting logs from switches
• Coordination with other support groups (UNIX, Windows) to resolve storage related issues
• Queue management and coordination with the team members to make sure that the incidents are picked up on time and assignment is being done
• Handles Incidents and User Service Requests end-to-end
• Facilitate the recovery of all P1/P2/P3 incidents with appropriate reporting and notifications to key stakeholders
• Coordinates activities for High and Critical Incidents, P1/P2/P3 process
• Monitor service levels of Incident management functions
• Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Coordinator
• Well aware of Change Management process

Bachelor of Computer Application Engineering - Computer Application Engineering - Pt Mahaveer Prasad Tripathi PG College, Mirzapur (2018)

Higher Secondary Examination - Brij Bihari Sahai College (BBS), Prayagraj (2015)

Secondary Examination - Brij Bihari Sahai College (BBS), Prayagraj (2013)