Storekeeper cum Clerk at People's University Bhopal (2024-07 – Present)
- Operational & Academic Coordination: Streamlined institutional workflows by assisting faculty with complex timetable scheduling and lecture organization, ensuring 100% coverage of academic hours.
- Database Management: Monitored and maintained accurate student/faculty attendance records; updated centralized databases to ensure real-time reporting for management.
- Inventory & Logistics Control: Orchestrated end-to-end inventory management for the institute, including stock procurement, real-time stock level monitoring, and the generation of detailed inventory reports for senior leadership.
- Executive Support (PA): Served as a Personal Assistant to the Head of Institute, managing high-level calendars, coordinating interviews, and organizing executive meetings to improve daily administrative efficiency.
- Digital Marketing & Content Creation: Managed the institute's professional presence across Instagram, Facebook, LinkedIn, and WhatsApp Business; increased brand visibility by creating engaging short-form video content and executing Meta advertising campaigns.
- Social Media Analytics: Utilized social media tools to monitor engagement and promote institutional offerings, bridging the gap between operational logistics and marketing outreach.
Customer Sales Representative at Quadvers Private Limited (2023-09 – 2024-05)
- Direct Client Engagement: Managed high-volume outbound and inbound customer consultations, serving as the primary point of contact to deliver tailored product presentations and resolve inquiries.
- Revenue Generation: Accelerated sales cycles by strategically pitching current promotions, limited-time offers, and tailored discount structures to align with customer needs and drive conversions.
- Account Growth: Utilized upselling and cross-selling techniques to maximize average order value while consistently meeting or exceeding monthly sales targets.
- Relationship Management: Built strong customer rapport through active listening and consultative selling, successfully overcoming objections to improve customer retention and brand loyalty.
Mutual Fund Distributor Intern at Kataria Group (2023-04 – 2023-07)
- Direct Client Engagement: Managed high-volume outbound and inbound customer consultations, serving as the primary point of contact to deliver tailored product presentations and resolve inquiries.
- Revenue Generation: Accelerated sales cycles by strategically pitching current promotions, limited-time offers, and tailored discount structures to align with customer needs and drive conversions.
- Account Growth: Utilized upselling and cross-selling techniques to maximize average order value while consistently meeting or exceeding monthly sales targets.
- Relationship Management: Built strong customer rapport through active listening and consultative selling, successfully overcoming objections to improve customer retention and brand loyalty.
Customer Support Associate at Technotask Business Solutions Private Limited (2022-08 – 2023-03)
- E-Commerce Dispute Resolution: Facilitated high-volume, one-on-one phone consultations with e-commerce customers to effectively resolve critical post-purchase inquiries, including order delays, shipping discrepancies, and complex refund workflows.
- Logistics & Supply Chain Coordination: Acted as a key liaison between customers and the fulfillment network to track delayed shipments, investigate inventory errors, and resolve end-to-end logistics and supply chain bottlenecks.
- Escalation Management: Maintained high service standards by accurately diagnosing and routing systemic operational challenges—such as server/platform technical errors and strict policy exemptions (e.g., non-returnable items)—to senior management and cross-functional IT teams.
- Customer Retention & De-escalation: Leveraged advanced conflict-resolution strategies to handle high-pressure customer frustrations, protecting brand reputation and ensuring consistent alignment with customer satisfaction (CSAT) metrics.
