Rahoul Polakez

PMO and operations professional with 14+ years of experience in governance, process improvement, reporting and sales operations across global business units. Combines enterprise delivery experience with hands-on development of AI-enabled applications and workflow automation. Delivered a hospitality booking website with WhatsApp automation and is developing a modular Hospital Management Information System for a planned SaaS offering.

Skilled in stakeholder management, Python, LLM applications, RAG and API integration.

PMO & AI Automation Consultant at Aarav Infotech (2023-07 – Present)

• Project: Ananda Villa – Booking Website and WhatsApp Automation
• Led end-to-end delivery for a villa property in Igatpuri: requirements, UI/UX, development, deployment and client handover.
• Built a multi-page website covering property information, amenities, gallery, booking enquiries and contact details, addressing the owner’s requirement for a mobile-accessible solution without a separate third-party booking platform.
• Integrated WhatsApp automation and a chatbot for a business receiving 30+ enquiries and 2–3 bookings weekly (owner-reported), enabling the owner to manage booking coordination, notifications and guest communication from WhatsApp.
• Enabled the owner to manage enquiries without hiring an additional staff member and avoid a separate booking system, with alternative solutions estimated by the owner at INR 50,000–3,00,000.
• Used Antigravity for AI-assisted development, taking responsibility for requirements, implementation, testing and deployment.
• Project: Hospital Management Information System (HMIS) – In Development
• Developing a modular HMIS to connect fragmented patient and hospital administration workflows, with a roadmap for multi-tenant SaaS delivery, configurable modules, workflow automation and hybrid offline/cloud deployment.
• Implemented core outpatient (OPD) workflows, including patient registration, validation, unique hospital identification (UHID) and real-time queues; developed the inpatient (IPD) bed-management foundation and availability tracking.
• Defined a 10-module PRD with approximately 150 requirements and a phased roadmap for billing, pharmacy, laboratory, radiology and reporting. Roadmap targets include NABH, ABDM/ABHA, GST e-invoicing and FHIR/HL7/DICOM interoperability.
• Applied automated backend testing, linting and Prisma schema validation; used Antigravity and Cursor for AI-assisted implementation and test development.
• Additional Responsibilities
• Built AI workflows with CrewAI, LangChain, LangGraph, RAG and local LLMs (Ollama) to automate information retrieval, document processing and routine decision support, reducing manual effort.
• Produced executive-ready reports and dashboards covering achievements, risks and improvement opportunities.

Operations Manager at EdgeUp Solutions (2020-02 – 2023-06)

• Partnered with senior management to define operational strategy and executed plans aligned to company priorities.
• Redesigned processes and led system upgrades and automation projects that improved operational efficiency.
• Built processes to acquire and cleanse data for the company database, improving reporting accuracy.
• Managed budgets and resource allocation to deliver within agreed cost and timelines.
• Documented processes, best practices and KPIs; reported achievements and challenges to leadership.

PMO (Technical Support Engineer) at Fujitsu Consulting Pvt. Ltd. (2014-08 – 2019-01)

• Provided governance and service-management insight for IT Corporate Network Infrastructure programs.
• Managed resource, travel and project plans; tracked budgets and demand and flagged variances early.
• Built Oracle reports tracking travel budget consumption against plan for financial transparency.
• Identified and mitigated project risks with owners through to closure; produced weekly governance decks and variance views for executive reviews.

Reporting Analyst (Business Enabler) at Fujitsu Consulting Pvt. Ltd. (2011-02 – 2014-08)

• Supported sales and operations strategy for the American and Caribbean Business Units with analytics reports and dashboards.
• Administered Salesforce: configuration, reporting, data maintenance and user training; partnered with IT to roll out new capabilities.
• Improved contact and account data quality through cleansing and net-new data acquisition processes.

Bachelor of Commerce (B.Com), Distance Learning (2007)