Harsh Singh

AI Automation Manager with 4+ years of hands-on experience designing and shipping production AI/LLM workflow automation, voice AI agents, and CRM systems across EdTech, finance, and data-operations environments. Built "Reeya," a Hindi/Hinglish voice AI agent on FastAPI, Groq (Llama 3.3 70B), Deepgram STT, and Sarvam AI TTS, and led its evolution into Klyro, a multi-tenant AI voice-agent SaaS platform. Skilled in n8n, Make, Zapier, Python, SQL, and RAG-based knowledge systems, with a track record of cutting manual processing time and improving data accuracy across CRM and lead-management pipelines.

AI Operations & EdTech Automation Manager - Civil Guruji - Raipur, India

(2026-05)

• Led design and delivery of automation across all 12 business departments (Sales, HR, Finance, Marketing, Operations, and more), building a full implementation blueprint using n8n, Make.com, Zoho One, WhatsApp API, and Claude.
• Architected and deployed "Reeya," a Hindi/Hinglish voice AI agent for admissions counselling, built on FastAPI, Groq (Llama 3.3 70B), Sarvam AI TTS, Deepgram STT, and Vobiz/Smartflo telephony.
• Built a RAG-based knowledge retrieval layer over course and admissions content to power real-time, context-aware lead responses.
• Designed and shipped n8n workflows connecting AI agents, Google Sheets/CRM, WhatsApp follow-up, and webhook-based validation — automating the full lead lifecycle from intake to follow-up.
• Led development of Klyro, a multi-tenant SaaS voice-agent platform (agent creation, prompt editing, PDF-based RAG ingestion), extending the automation system beyond a single client into a reusable product.
• Built Python scripts for data cleaning, deduplication, and backend workflow support, strengthening CRM data integrity and reducing manual lead-processing effort.

AI Automation Team Lead - CIO Talk Network (CTN) - Chicago, IL / Remote

(2025-06 - 2026-05)

• Directed AI agent automation for Finance and CRM workflows using workflow automation tools, Alteryx, and predictive modeling.
• Completed automation rollout across all 12 business departments, coordinating cross-functional stakeholders to standardize workflows and reporting.
• Translated business requirements into automation logic, data workflows, and execution plans for digital transformation initiatives.
• Automated repetitive data-analysis tasks, improving data consistency and operational visibility across global platforms.
• Coordinated automation delivery, testing, documentation, and stakeholder communication across technical and business teams.

Data Analyst - Codec Technologies India - Remote

(2025-08 - 2025-09)

• Supported data analysis, cleansing, reporting, and structured dataset preparation for assigned client projects.
• Used SQL, Excel, and Python-based workflows for data preparation, quality review, and reporting support.
• Ran validation checks that improved reporting accuracy and reduced inconsistent data records.

Jr. System Admin — Data I/O & Data Scraper - Open Slate - Pune, India

(2024-04 - 2025-06)

• Managed and organized client and production data to ensure accurate, timely updates in internal systems.
• Built and maintained scraping workflows to collect, validate, and structure data for business and production use cases.
• Handled client and stakeholder communication on data deliveries and status updates; maintained versioning and archival processes for operational records.

Diploma - Civil Engineering - Ambition Institute of Technology (2020-11 - 2023-06)

Specialization - Visual Effects with Animation - MAAC (2018-04 - 2019-12)