Rahul Agarwal

Seasoned senior executive with 32 years of diverse leadership experience across corporate real estate, capital projects, facilities, travel, logistics, and business support functions. Known for driving strategic transformation, operational excellence, and cost optimization across multicultural environments. Proven ability to lead cross-functional global teams, manage large-scale portfolios, and execute high-impact initiatives for Fortune 500 companies.

India Operations Senior Director at Boston Consulting Group (BCG) (2018-01 – Present)

Responsible for leasing of offices. Leading team of 100.

• Built new offices in Bangalore, Delhi, Mumbai, Chennai and Hyderabad. Delhi & Mumbai among the largest BCG offices globally. All projects were achieved within budget and timelines
• Introduced Integrated Facility Management (IFM) to BCG. Led ideation, Socialization, RFP roll out, on boarding and transition
• Led the COVID-19 Rapid Response Team, helping hundreds of employees and their families across India and in some cases abroad
• Realized $15M+ in cost savings through real estate lease renegotiation, workplace optimization and hotel contracting
• Won multiple awards including Global CEO's "Key to Purpose" award
• Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities
• Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain
• Championed continuous improvement initiatives to drive operational excellence within the organization
• Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members
• Drove strategic improvements to enhance operational and organizational efficiencies
• Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives
• Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover

Properties Leader – South Asia at General Electric (GE) (2013-05 – 2018-01)

Responsible for leasing of new office spaces and built out.

• Led integration of Alstom Power & Energy acquisition and divestitures of GE Capital, SBI JV, Appliances & Water businesses
• Successfully outsourced FM operations across 40 offices & 5 industrial units
• Achieved $6M+ in savings via strategic sourcing and operational restructuring
• Developed and implemented ESG & Sustainability programs aligned with GE's global 'Eco' targets
• Led team by answering complex customer questions and mentoring personnel one-on-one
• Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels
• Interacted well with customers to build connections and nurture relationships
• Assisted in recruiting, hiring and training of team members

Associate Director – Integrated Facility Management at Jones Lang LaSalle (JLL) (2011-11 – 2013-05)

• Exceeded revenue targets by 120%
• Achieved 100% collections and contract renewals
• Spearheaded continuous improvement and SLA compliance programs
• Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans
• Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company
• Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed
• Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments
• Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments
• Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints
• Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools
• Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes

Vice President – Facilities & Administration at NetAmbit (2011-07 – 2011-10)

Led facility operations across India, overseeing workplace management and administration functions

Senior Assistant Vice President – Facilities & Logistics at EXL Service Inc (2002-06 – 2011-07)

• Set up 4 new offices and integrated 3 acquisitions
• Reduced logistics costs by 40%
• Recognized as Employee Engagement Champion (2009 & 2010)
• Lead team for achieving OHSAS 14001 and ISO 9001 Certification
• Streamlined processes across India, Philippines, Romania offices
• Drove innovation within the organization by encouraging creative problem-solving techniques among employees
• Coordinated with senior leadership to develop annual budgets, ensuring financial stability and growth of the organization
• Compliance oversight ensured adherence to regulatory requirements while also identifying potential issues before they escalated into larger problems
• Led a cross-functional team to successfully execute high-impact projects, meeting or exceeding objectives and deadlines
• Optimized supply chain operations through careful vendor selection, cost analysis, and negotiation tactics
• Established a culture of continuous improvement by promoting employee training opportunities and fostering an environment of collaboration

Deputy Manager – Business Development at Radhakrishna Hospitality Services Ltd. (1998-12 – 2002-06)

Assistant Manager – Food & Beverage at Sterling Holiday Resorts India Ltd. (1994-07 – 1998-12)

CXO Program – Cornell University (2024-01)

PG Diploma in Business Management – Symbiosis (2011-01)

Diploma in Hotel Management – IHM Lucknow (1991 – 1994)