Rahul Dattaria
Senior Document Controller | DMS Project Manager | Enterprise ECM Consultant
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About
Enterprise DMS/ECM professional with 16+ years of experience in document control, IT infrastructure, and cloud operations. Successfully delivered 14+ full-lifecycle enterprise DMS implementations across Pharma, Banking, Logistics, Mining, and Oil & Gas sectors on AWS, Azure, and VMware — sustaining 99.9%+ system uptime. Deep expertise in document lifecycle governance, workflow automation, version control, audit compliance, IAM/RBAC, and regulated-industry delivery.
Promoted to Technical Support Manager based on consistent delivery excellence and leadership. Received the Adcock Ingram IT Excellence Award for flawless multi-geography infrastructure relocation. Certified AWS Solutions Architect, Cisco CCNA, and Contentverse ECM Partner (Highest Tier).
Seeking senior Document Controller, DMS Project Manager, or EDMS Manager roles internationally.
Experience
Technical Support Manager – DMS & IT Infrastructure - Computhink Pvt. Ltd. - India
(2021-01 - 2026-04)
- Led 14+ enterprise DMS/ECM full-lifecycle implementations (DMS CV2021–CV2026) across Pharma, Banking, Logistics, and Mining — from requirement gathering, solution design, POC, and deployment through to post-go-live hypercare.
- Architected high-availability DMS environments on AWS, Azure, and VMware (Windows Server 2016+, SQL Server, Apache Tomcat), maintaining 99.9%+ application uptime across all client deployments.
- Established enterprise Document Control frameworks covering version control, check-in/check-out, metadata classification, folder structures, audit trails, and compliance reporting for regulated industries.
- Designed workflow automation and approval routing solutions integrating e-signatures, annotations, and redactions — transforming manual processes into compliant, auditable digital workflows.
- Configured complete DMS environments: Document Types, Folder Nodes, Cabinets, Batch Processing, Batch Indexing, OCR Search, Quick Find, Hit Lists, Security Policies, and Access Controls.
- Enforced IAM governance using RBAC, Active Directory, and Zero Trust principles — managing user/group provisioning, folder-level security, and application-level access across all client environments.
- Managed and mentored a team of 5 support engineers, acting as Level-3 escalation point; managed SLA adherence, task allocation, and global client stakeholder communication.
- Conducted pre-sales activities including client presentations, POC deliveries, technical demonstrations, and solution scoping to support sales teams across multiple industry verticals.
- Produced a YouTube DMS training library of 20+ videos (CV2020–CV2025) covering administration, workflows, scanning, security, and audit trails — enabling remote global enablement.
- Managed large-scale scanning, uploading, indexing, and document migration operations across South India; configured WEB and DTC scanner integrations.
Cybersecurity Engineer – OT/IT Security - Samsung Engineering, UAE — ADNOC Refinery (Critical National Infrastructure) - UAE
(2018-03 - 2018-10)
- Executed cybersecurity hardening across OT/IT environments at ADNOC Refinery; achieved zero-exposure perimeter across 100+ industrial systems.
- Implemented Endpoint Security, Patch Management, and Antivirus governance; authored TRA, PTW documentation, and Enhanced Security Deliverables for mission-critical compliance.
IT Manager – Infrastructure, Network Security & Operations - Konverge Healthcare Pvt. Ltd. - Mumbai
(2015-01 - 2018-12)
- Governed full IT infrastructure for 48-user healthcare organisation — IAM (Active Directory), Zero Trust network security, NAS-based DR, and ERP platform deployment for field force operations.
Assistant IT Manager – Enterprise Infrastructure & Service Delivery - Adcock Ingram Healthcare Pvt. Ltd. - Mumbai
(2013-01 - 2015-12)
Reporting to Bangalore & South Africa
- Managed 180+ endpoints across multi-geography operations; architected redundant server room with MPLS, Cyberoam Firewall, and Precision AC — 99%+ uptime. Received Adcock Ingram IT Excellence Award for zero-disruption infrastructure relocation install Sap client on end user.
IT Manager – Infrastructure, ERP & Network Operations - Ciron Drugs (Pharmaceutical Plant)
(2012-01 - 2013-12)
- Full-scope IT infrastructure design for pharmaceutical plant — LAN/WAN, Windows Server, Active Directory, and ERP rollout (Integron & Trio); delivered 20km wireless P2P network under budget.
IT Administrator – Multi-Site Infrastructure & Operations - Podar Education Network - Jaipur, Nagpur, Vadodara, HO
(2011-01 - 2012-12)
4 Locations
- Governed IT operations across 4 campuses — IAM, Windows Server, LAN/WAN, Domain Controllers, SOPs, security policies, and asset management. Implement and provide training to teacher and staff about SMS ERP – School Management System.
Desktop / Network Engineer – Critical Infrastructure - Tarapur Atomic Power Station & Concept & Classic Computers
(2007-01 - 2011-12)
- Delivered IT infrastructure support in a nuclear power plant environment — desktops, network devices, IP addressing, video conferencing, and patch panel under high-compliance, mission-critical standards.
Education
M.Sc. - Enterprise Network & Security Management - Mahatma Gandhi University
P.G. Diploma - Cyber Security - Asian School of Cyber Laws, Pune
