Rahul Dube

Network Operations- service assurance

Talent

PuneMember since April 11, 2026

Leadership and networking expertiseNetwork managementIncident managementService deliveryProject managementCustomer service excellenceService assurance strategiesITIL v3 infrastructure knowledgeVendor managementAdvanced Excel and PowerPointNetwork operations and service assuranceProgram managementSLA and KPI managementIncident and problem management (ITIL)Customer lifecycle managementStakeholder managementMicrosoft Excel and TeamsVMaster and SFDC (Salesforce)Mpower and Green OSOSM portal and HPSM

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Leadership and networking expertiseNetwork managementIncident managementService deliveryProject management

About

Results-driven Service Assurance Manager with expertise in managing large enterprise accounts across IT, Manufacturing, and BFSI sectors. Achieves over 99.5% SLA compliance while enhancing service stability and customer satisfaction through proactive network performance improvements. Leads incident management and service restoration efforts during critical outages, ensuring alignment between network capabilities and service offerings.

Experience

Service Assurance Manager at StarTek (VodafoneIdea) (2024-07 – Present)

Managing Large Enterprise accounts in IT, Manufacturing and BFSI Segment with revenue portfolio of ~₹20 Cr

Managing Large Enterprise accounts in IT, Manufacturing and BFSI Segment
Currently managing a revenue portfolio of ~₹20 Cr, ensuring high service stability and customer satisfaction across enterprise accounts
Responsible for providing support in terms of services for the products served under fixed line data and voice which include ILL, MPLS, NPLC, PRI & SIPT
Driving network performance improvements through proactive monitoring and close coordination with internal stakeholders (NOC, FE, vendors)
Reduced average downtime by 10–20% via preventive maintenance and effective escalation handling
Achieved >99.5% SLA compliance, maintaining high service standards and operational efficiency
Generating Upsell and cross-sell
Ensure alignment between network capabilities and service offerings through coordination with Product and Sales teams
Lead incident management and service restoration during major outages or disasters
Leading a QBR & MBR (Monthly Business Review) meeting with customers involves a structured discussion to assess the customer's progress, identify challenges, and align on future strategies
Hands-on experience with ITIL frameworks and PMP lifecycle processes, including incident, problem, and service management

Senior Consultant – Project Management at Tata Communication Limited (2017-04 – 2024-07)

Responsible for end to end delivery of Telecom Projects managing revenue portfolio of ₹26 Cr

Responsible for end to end delivery of Telecom Projects for TTL account ensuring the fulfilment of the project delivery as per the solution design and committed timelines
Managed a revenue portfolio of ₹26 Cr, ensuring high service stability and customer satisfaction across enterprise accounts
Responsible for end to end Technical Solutions Delivery & Project Management
Manage the delivery of complete project scope and committed deliverables as per the contract
Technical solution and services Implementation as per customer requirements (HLD / LLD)
Manage project activities, risks and resource requirements during the project lifecycle
Develop, drive and monitor project delivery timelines
Regular monitoring and reporting of the progress of projects to all the stakeholders- internal and external
Project kick off / Initiation of detailed Scope preparation and deliverables with the network solution finalization
Project Plan creation and sharing
Project risk and resource planning
Project scheduling and daily / weekly update to the customer and internal stakeholders
Project closure document with the Completion of Delivery as per scope
Billing trigger and Customer Sign Off (PMP)
Data Products – ILL, NPLC & DLC
Voice products – SIP, PRI & TFN
Leading and managing 10–12+ direct resources along with coordination of cross-functional teams (FEs, NOC, vendors)
Handling IPL project and end to end delivery also managed the live streaming