IT Infrastructure Team Lead - Relay Human Cloud
(2025-06)
- Leading IT Infrastructure operations across global teams, ensuring business continuity and compliance.
- Managing Intune Group Policy, Azure AD, Intune, and Office 365 Exchange.
- Overseeing Application SSO implementation and auto-installation policies for seamless user experience.
- Driving threat management and Microsoft Purview log management to strengthen security posture.
- Implementing ISO IT documentation, risk register maintenance, and capacity management for compliance.
- Handling MAM (Mobile Application Management), BYOD configuration & device control policies.
- Managing endpoint security, patching, and vulnerability assessments across infrastructure.
- Collaborating with global leadership to ensure IT strategy aligns with business goals.
- Leading and mentoring IT teams, managing escalations, and ensuring SLA compliance.
- VPN, Site-to-Site Tunnels, SSL-VPN, NAT, Security & Access Policies
Senior System Administrator - IMRIEL SOFTWARE PVT LTD
(2022-03 - 2025-06)
- Azure Ad, Intune Group Policy Creation and Management for All the OS (Mac, Windows, Android and IOS)
- Microsoft 365 & Azure – Exchange Online, OneDrive with Rights Management, SharePoint, Teams
- Intune MDM/MAM, Application SSO & Automated Deployment Policies
- Microsoft 365 Design, Administration & SLA Governance – coaching internal/external SharePoint & M365 developers
- Azure Cloud Services – Identity, Security, Role-Based Access Control (RBAC), Power Platform & Power BI
- AWS Cloud – IAM, EC2, S3, Security Groups, CloudWatch Monitoring
- VMware ESXi – Installation, VM Creation, Migration & Storage Management
- SQL Server – Installation, Configuration, Backup/Restore, Reporting Services
- IIS Administration – Website Hosting, SSL Certificates, Site Binding
- SonicWALL Firewall – VPN, Content Filtering, Security & Access Policies
- Data Migration – Cloud to Cloud (365/Azure)
- Backup & NAS Drive Management, Business Continuity & DR Planning
- Patch Management, Vulnerability Assessment & Antivirus Administration
- Asset Management, Documentation & IT Audit (ISO 27001:2013 Compliance)
- Collaborated with CISO/Director to share updates, prepare reports, and identify improvement areas.
- Participated in IT projects and provided clear technical guidance to other teams and clients.
- Fostered a positive and collaborative work culture through team-building activities.
- Ensured all escalations were addressed promptly and followed through to full resolution.
NOC Support Engineer - MRI SOFTWARE
(2022-01 - 2022-03)
System Administrator - ASSURECRE HEALTHTECH LLP
(2019-04 - 2022-01)
- Active directory, DNS, Group policy Management.
- Azure- Office 365, One drive with rights management.
- Azure hybrid AD, INTUNE and 365 exchange.
- AWS -IAM, EC2, CLOUDWATCH, AMAZON S3, Security group,
- VMware Esxi install- server create and drive management.
- VMWARE server migration
- SQL server installation configuration, SQL reporting services.
- SQL database backup and restore.
- IIS administration, site binding, site hosting, SSL certificate.
- SonicWALL firewall management.
- Linux -Cent OS, Gitlab server configuration
- Server Migration Local to AWS with IIS as well SQL Database.
- Windows 10 system installation & troubleshooting.
- Backup and NAS drive management.
- OS migration with profile configuration.
- Server Migration and upgradation.
- User rights assign and manage.
- Patching and vulnerability management
- Antivirus server management.
- Asset management
IT Consultant - ETHOS HR Management and Projects Private Limited
(2018-07 - 2019-02)
IT Executive - JHAVERI SECURITIES LTD
(2017-08 - 2018-04)
- Diagnosing Hardware And Software Problems.
- Maintaining Inventory of Equipment.
- Full It Support to The Branch.
- User Right Management.
- Outlook Configuration and Troubleshooting Of Backup.
Desktop Support Engineer L2 - WIPRO INFOTECH (ACUTE) - SUNPHARMA, VADODARA
(2015-10 - 2017-07)
- Provided Technical Support for Hardware/Software Configurations and Applications.
- Administered And Supported Local/Lan Printers.
- Active Directory User Right and Group Policy.
- Administered/Provided Troubleshooting for Ms Outlook.
- Remote Support Provide for Resolving OS Related Issues.
- Lan Administration: Added Users; Printers; Removed Users; Controlling Access Right List.
- Monitored Server Performance.
- DHCP, DNS and Active Directory Related Issues.
- Monitoring Call Log Ticket and Maintain.
- DHCP Troubleshooting
- Daily Backup of SQL Server Data (Intranet work).
- Experience With Computers, Scanners, Printers.
