Rahul Sardesai

Technical Program Manager with 5+ years of experience leading large-scale technology programs, platform migrations, release management, and cross-functional delivery across telecom and digital platforms. Delivered 15+ strategic initiatives and 250+ technical requirements supporting ~4M broadband users. Experienced in Agile, SDLC, stakeholder management, risk mitigation, release governance, workflow orchestration, OSS/BSS modernization, and data-driven program execution.

Technical Program Manager - Home Business Team - JIO PLATFORMS LIMITED

(2020-11)

• Led end-to-end delivery of Jio AirFiber and JioFiber strategic programs supporting nationwide 5G broadband services and digital transformation initiatives.
• Delivered 15+ large-scale programs and 250+ business and technical requirements contributing to growth of approximately 4 million broadband subscribers.
• Managed cross-functional execution across Product, Engineering, Architecture, QA, Operations, Security, Finance, Marketing, and Customer Experience teams.
• Drove migration from Ericsson Order Care to Jio Orchestrator, improving platform throughput by 30%, reducing time-to-market by ~15 days, and increasing operational efficiency.
• Led inventory modernization through migration from Ericsson Granite to Jio Inventory Management System supporting 50M+ telecom sites and 90M+ equipment records.
• Owned program planning, release governance, dependency tracking, risk management, stakeholder communication, testing milestones, and production readiness reviews.
• Reduced production deployment timelines by 50% through improved release management processes, readiness governance, and proactive risk mitigation.
• Partnered with Engineering and QA teams to drive defect triage, root-cause analysis, testing governance, and continuous delivery improvements.
• Built Azure DevOps dashboards and KPI reporting frameworks providing real-time visibility into program health, release readiness, delivery progress, and risks.

Associate Business Analyst – Customer Experience Team - JIO PLATFORMS LIMITED

• Analyzed customer feedback, support interactions, and operational data to identify service improvement opportunities.
• Contributed to a 25% increase in Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
• Reduced customer escalations by 15% through process optimization, operational improvements, and knowledge management enhancements.
• Developed executive dashboards and performance reports for customer experience and service operations leadership.

Bachelor of Engineering - Electronics & Telecommunications - Vidyalankar Institute of Technology, Mumbai