Neovnce voice process at Aston Carter India (2025-11 – 2026-04)
- Calling insurance companies to gather information and process claims on behalf of providers.
- Maintaining quality during calls and ensuring accuracy in data verification and payment processing.
- Performing basic accounting, calculating all plan benefits such as copay, coinsurance, and ensuring the correct amount is sent to the members.
- Identifying and resolving team errors, and conducting process training sessions to improve performance.
- Worked with Epic Systems (EHR) to manage and update patient records, ensuring accurate documentation and smooth healthcare operations.
Intake Care Representative, semi voice at Cigna Healthcare (2024-02 – 2025-05)
- Issued pre-authorizations and provided support to patients during medical procedures.
- Prepared clinical documents, reports, and discharge summaries with zero errors.
- Coordinated with third-party payers to confirm authorization for services.
- Improved patient satisfaction by offering empathetic and attentive care.
- Educated patients on healthcare topics.
Senior Process Executive nonvoice at Cognizant Technology Solutions Pvt Ltd (2021-04 – 2024-01)
- Processed 100+ US & UK health insurance claims daily with 99% accuracy.
- Handled high-dollar surgery, medical review, Medicare, and policy-based claims.
- Reduced escalations by supporting the internal audit team and enhancing quality checks.
- Mentored and supported 10+ new operators in HCSC claims processing.
- Collaborated with image team to resolve complex routed claims (MRU, MEDICAL POLICY, CSQ).
Customer Service Representative (Semivoice) voice process at AvatarStars India (2017-10 – 2019-11)
- Managed order booking of revenue and processed sales orders accurately.
- Resolved escalations in the order booking process within deadlines.
- Collaborated with sales and contract teams to correct and process orders.
- Ensured timely follow-ups and closures of customer queries on service portal.
