Rahul Wagh

Experienced professional in Supply Chain Management specializing in Last Mile Delivery and Logistics Operations. Proficient in managing Distribution, Warehouse, and HUB Operations to optimize efficiency and reduce costs. Skilled in overseeing Retail Store Operations and ensuring seamless coordination across departments.

Adept at Vendor and Asset Management to maintain supplier relationships and maximize resource utilization. Strong organizational and communication skills with a proven track record of driving operational excellence across retail and e-commerce environments.

Assistant Store Manager - Dua Lima Retail Private Limited

(2024-08 - 2025-12)

• Achieve and exceed store sales targets and profitability goals through strategic planning and execution.
• Analyze sales performance data to identify trends and implement targeted strategies for revenue growth.
• Monitor stock levels and make data-driven decisions on stock replenishment and ordering to optimize inventory turnover.
• Ensure high standards of customer service and handle inquiries, complaints, and returns promptly.
• Train, mentor, recruit, and supervise store personnel; conduct performance evaluations and manage shift rosters.
• Implement brand-compliant visual merchandising standards and optimize store layout to maximize customer engagement.
• Plan and execute promotional campaigns and sales events to drive traffic and revenue.
• Oversee inventory management including receipt, storage, restocking, and regular stock counts to minimize shrinkage.
• Manage daily store operations ensuring compliance with policies, cash handling, and reporting.

Assistant Team Lead - METRO Cash & Carry

(2023-09 - 2024-08)

• Verify customer order lists within MCRM and e-commerce portals to ensure accuracy.
• Plan and coordinate dispatch schedules for previous day's billing to optimize delivery timelines.
• Manage TPL vehicle allocation and design efficient route plans to enhance logistics operations.
• Coordinate with sales force for order payment processing and timely delivery.
• Supervise teams responsible for article picking, packing, and billing to maintain operational efficiency.
• Resolve customer order returns and perform reconciliation to ensure accurate records.
• Address and resolve delivery-related customer complaints to enhance satisfaction.
• Develop and execute rostering and manpower planning strategies.
• Prepare and distribute operational reports including delivery, cash reconciliation, and order tracker reports.
• Exceeded monthly KPIs by maintaining a 90% OTIF (On-Time In-Full) delivery rate across 200+ key accounts.
• Managed core KRAs focused on supply chain efficiency.
• Aligned daily operations with corporate KRAs, consistently hitting KPI targets for delivery accuracy and speed.

Operations Shift Incharge - Bigbasket

(2021-08 - 2023-03)

• Plan and schedule HUB and Distribution Center operations for efficient last-mile delivery.
• Manage last-mile delivery logistics to ensure timely and accurate order fulfillment.
• Implement 5S methodology to optimize workspace organization and productivity.
• Develop and control HUB and DC staff rostering and conduct manpower planning and training.
• Ensure on-time receiving, stacking, picking, quality checks, segregation, dispatch, and delivery.
• Assign and route delivery vans; plan vehicle loading as per order weight, capacity, and space.
• Maintain records per process audit requirements and execute system transactions from GRN to write-off.
• Define system locations with unique numbering and barcodes to reduce errors and speed picking.
• Adhere to cold chain processes and review cycle count reports to resolve discrepancies.
• Prepare daily, weekly, and monthly management reports and manage transport vendor relationships for cost control.
• Plan and execute city-level last-mile delivery operations focusing on freight and cost efficiency.
• Maintain asset records, perform vendor management, and coordinate with internal and external stakeholders.
• Exceeded monthly KPIs by maintaining a 90% OTIF (On-Time In-Full) delivery rate across 200+ key accounts.
• Managed core KRAs focused on supply chain efficiency.
• Aligned daily operations with corporate KRAs, consistently hitting KPI targets for delivery accuracy and speed.

Store Operations Executive - Nyasa Enterprise

(2016-09 - 2021-08)

• Execute visual merchandising and maintain store presentation standards.
• Handle GRN, stock inward and outward activities, and inventory management.
• Raise indents as per sales requirements and provide sales support.
• Manage cashiering, petty cash handling, and daily cash management.
• Address customer queries and coordinate between sales, accounts, and vendors.

MBA/PGDM - Marketing - Institute of Business Management and Research (IBMR) (2014)

B.B.A. / B.M.S. - Marketing - Commerce Management and Computer Science (CMCS) College Nashik (2012)