Raj Kumar

Dynamic and performance-driven Operations & Logistics Leader with 20+ years of extensive experience in transportation management, fleet operations, supply chain coordination, business operations, and client relationship management. Proven expertise in managing large-scale logistics operations, optimizing transportation efficiency, driving operational excellence, and leading cross-functional teams across PAN India operations. Demonstrated success in handling strategic operations for reputed brands including Mercedes-Benz, Whirlpool, Mahindra & Mahindra, Jaguar Land Rover, Maruti Suzuki, Hyundai Glovis, and John Deere.

Entrepreneurial experience in managing IT hardware sales and service business with strong exposure to customer relationship management, vendor handling, and business development. Skilled in operational planning, cost optimization, process improvement, vendor management, fleet administration, business expansion, and stakeholder engagement with a strong focus on operational efficiency and customer satisfaction.

Entrepreneur – IT Hardware Sales & Service Operations - Self Employed - Vadodara, Gujarat

(2021-01 - 2026-12)

• Successfully managing independent business operations specializing in IT hardware sales, technical services, and customer support solutions.
• Handling end-to-end business management including client acquisition, vendor coordination, product sales, service operations, and after-sales support.
• Building long-term customer relationships through timely service delivery, issue resolution, and customized technology solutions.
• Coordinating procurement activities and maintaining strong relationships with suppliers and service partners.
• Driving revenue growth through business development initiatives, customer retention strategies, and service excellence.
• Managing daily business operations, inventory coordination, customer engagement, and technical support activities.

Operations Head - Ganpati Transit Pvt. Ltd. - Navi Mumbai

(2015-01 - 2021-12)

• Led large-scale transportation and logistics operations across multiple branches and operational locations.
• Managed end-to-end fleet operations, dispatch planning, route coordination, and transportation execution for key enterprise clients.
• Handled strategic logistics operations for major clients including Whirlpool, John Deere, Jaguar Land Rover, Mahindra & Mahindra, and Mercedes-Benz.
• Improved operational efficiency through streamlined processes, vendor coordination, and proactive issue resolution.
• Supervised maintenance coordination, transportation scheduling, compliance monitoring, and operational reporting.
• Played a key role in enhancing customer satisfaction, reducing operational delays, and improving turnaround time.

Operations Head - Ganpati Carrying Corporation Ltd. - Navi Mumbai

(2004-01 - 2015-12)

• Managed nationwide automobile transportation and container logistics operations with focus on operational efficiency and client servicing.
• Oversaw transportation management for leading clients including Maruti Suzuki, Mercedes-Benz, Mahindra Logistics, and Hyundai Glovis.
• Directed branch operations, fleet coordination, transportation scheduling, and maintenance activities across multiple operational units.
• Developed operational strategies that improved transportation performance, productivity, and service quality.
• Coordinated with government authorities, customers, vendors, and external stakeholders to ensure smooth operational execution.
• Supported business expansion initiatives through strong operational planning and customer relationship management.

Senior Executive - Hindustan Times - Ranchi & Mumbai

(1997-01 - 2004-12)

• Coordinated advertisement scheduling, publishing operations, and client servicing activities across editorial and marketing departments.
• Managed advertisement planning, space allocation, production coordination, and publication timelines.
• Maintained strong coordination with clients, advertising agencies, editorial teams, and branch offices to ensure smooth operations.
• Provided operational and administrative support to marketing and publication teams while maintaining quality standards and deadlines.

Bachelor of Commerce - B.Com - Ranchi University (1991-12)