Raj Kumar
Agency Manager @SBI Life |MBA Sales & Marketing
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About
Customer-focused professional with 7+ years of total experience in insurance, sales, and customer servicing. Holds an MBA in Sales & Marketing with strong experience in client relationship management, documentation handling, onboarding support, and coordination with internal teams. Well-versed in IRDAI guidelines, door-step customer interactions, and service request support, with a proven ability to maintain long-term client relationships through accurate and compliant processes.
Experience
Agency Manager at SBI Life Insurance Co. Ltd. (2025-04 – Present)
Sales leadership and team management in life insurance sector
- Achieved 120% of sales targets by driving retail and channel sales strategies
- Expanded customer base through innovative lead generation and brand promotion campaigns
- Recruited, trained, and led a team of advisors, improving productivity and sales efficiency
- Ensured adherence to compliance and operational standards
Business Development Manager at HDFC Life Insurance Co. Ltd. (2022-11 – 2025-04)
Business development and client relationship management in life insurance
- Consistently exceeded monthly and quarterly sales KPIs
- Built and maintained strong client relationships, driving 40% repeat business
- Organized promotional events, webinars, and client meetings to boost product visibility
- Generated significant revenue growth through new client acquisition
Home Sales Executive at Reliance SMSL Limited (2021-08 – 2022-11)
Door-step sales and customer engagement in broadband and connectivity services
- Promoted and sold broadband and connectivity services through door-step customer visits
- Improved customer engagement and strengthened sales skills
- Assisted customers with form filling and basic documentation required for service activation
Store Supervisor at Rajmandir Hypermarket (2017-11 – 2021-08)
Store management and sales supervision in retail hypermarket environment
- Monitored team targets and contributed to monthly revenue growth
- Managed merchandising, product display, and promotional activities
- Controlled inventory and ensured timely stock replenishment
- Handled customer issues and maintained high satisfaction levels
- Guided sales staff to improve productivity and achieve store KPIs
- Managed in-store sales of FMCG products and assisted customers in product selection
- Maintained proper product display, shelf management, and merchandising standards
- Handled billing support and ensured smooth daily store operations
- Built strong customer relationships to increase repeat purchases and overall store revenue
Education
MBA in Sales and Marketing – Delhi University
B.A (Hons) in Political Science – Delhi University
Class 12th – BSEB Board
Class 10th – BSEB Board
