Senior Process Associate - Cognizant Technology Solution India Pvt Ltd
(2023-09)
- Contributed to migration projects for HSBC Canada acquisition, ensuring smooth transactions and optimal performance during the integration process.
- On boarding, supporting and maintaining the new mortgages and old mortgages.
- Managed back-end operations and resolving issues or concerns raised by clients throughout the mortgage process in a timely and professional manner.
- Processing mortgage payments received from borrowers, ensuring accuracy and timeliness
- Assigning work and providing day to day work tracking and providing mentor-ship to the team members.
- Supporting for different kind of Mortgage Related Renewals Personal Service Center mortgage payments and activation's.
Senior Process Associate - Adaequare Info Pvt Ltd
(2021-06 - 2023-09)
Core Logic Process
- 2 Years experience in the US mortgage process.
- The process mispostings is totally about title search. We have to identify the mispostings in property is transactions and we update the transactions if any.
- To take up client calls weekly and explain team queries.
- Resolved queries from onshore will be explained to the team in team meetings.
- To do internal OC. Giving updates to the team.
Process Associate - Black knight Financial Services Pvt Ltd. (BKFS)
(2016-06 - 2019-11)
The premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle.
- Analyze all financial, credit, assets and property appraisals to determine that all documentation that was approved meet all guidelines.
- Conducting Process Audit to reduce non-compliances & achieve customer satisfaction.
- Responsible for maintaining client desired team quality.
- Responsible for making every associate understands and keeping them up to date with process related updates by client
- Reviewing of financial statements, personal tax returns, credit reports, applicable ratios (i.e.Debt ratios) & other supporting documentation to ensure compliance with company and investor standards.
- Ability to achieve the goals of the company without compromising ethical obligations to the customer or business.
