Team Lead Operations at Infosys BPM (2024-02 – 2026-06)
Supply Chain Management
- Vehicle Monitoring, Route Fixing And supporting to On time Delivery.
- Led a team of 20 drivers and coordinators, increasing overall team performance and morale through effective leadership and communication.
- Managed end-to-end Order-to-Cash (O2C) cycle ensuring timely fulfillment
- Executed order processing and billing operations using SAP MM
- Validated pricing, taxation, and invoice accuracy
- Coordinated with warehouse, procurement, logistics, and finance teams
- Monitored KPIs like on-time delivery and billing accuracy
- Handled inventory tracking and stock reconciliation
- Supported demand planning and order tracking
- Ensured compliance in shipping and documentation
- Contributed to process improvements reducing delays
Senior Analyst at Allsec Technologies (2022-02 – 2023-04)
Transport Management
- Develops, communicates and manages project quality assurance, administrative procedures, communication guidelines, project deliverable formats and specifications, and progress reporting requirements.
- Tracking 30+ Vehicle status and update on daily basis.
- Maintain relationship with Drivers and backup as well
- Monitors schedules, billing and reports
- Ensures appropriate charging of manhours, costs, and expenses to projects
- Assists in obtaining payment form clients; resolves client disputes and adjust billing records as required; communicates project progress/status to senior management and alerts them of project production, quality control or financial performance problems
- Identifies new business opportunities to the firm, coordinates and participates in project presentations to the clients and other external groups, and promotes firm's capabilities, marketing its services among existing and prospective clients
Senior Process Associate at Accenture (2019-10 – 2020-11)
- Supporting all other departments with transportation issues.
- Investigating any service or operational failures to ensure they are understood and prevented in future.
- Hiring new members of staff.
- Recording performance statistics for later evaluation.
- Working on related software and hardware platforms.
- Tracking orders using barcodes and specialist software.
Senior Process Associate at Tata Consultancy Service Pvt Ltd (2014-06 – 2018-05)
- Acting as a link between the company management, its drivers and workshop staff.
- Making sure loads are spread as evenly as possible, during both loading and unloading.
- Ensuring the timely completion of all administrative processes.
- Carrying out regular preventative maintenance inspections.
- Liaising with subcontractors via phone and email.
- Reducing the risk of vehicle overloading by careful planning.
- Communicating effectively with clients and responding to their requirements.
