Center Manager - Senior Living - Age Ventures India - Delhi, India
(2025-04)
Leading operations across senior living community environments supported by the Apollo Group with accountability for resident engagement, wellness coordination, operational continuity, and service excellence standards.
- Spearheading resident care operations across two senior living community centres while ensuring seamless coordination of wellness activities, housekeeping functions, and engagement-driven support initiatives.
- Directing operational governance encompassing billing administration, vendor supervision, service delivery management, and resident assistance processes within professionally managed living environments.
- Orchestrating wellness programs including yoga sessions, exercise coordination, resident interaction activities, and daily engagement structures for residents aged 65+.
- Supervising cross-functional teams comprising 8 staff members while maintaining operational discipline, service responsiveness, and customer-focused execution standards.
- Ensuring emergency readiness and support accessibility for independent senior citizens whose family members reside abroad, strengthening trust-driven resident assistance frameworks.
- Established Senior Living operations from ground 0 to its initial start up phase. Managing staffing and early occupancy percentage at The Melia by Silverglades as First Citizen.
Centre Head Delhi - Vatika Group – Vatika Business Centres - Delhi, India
(2024-02 - 2025-03)
Oversaw complete operational administration of business centre environments with responsibility for occupancy enhancement, client servicing, facility management, and revenue-supporting operational execution.
- Accelerated occupancy growth from 55% to 100% within six months through customer-focused operational refinement and relationship-driven service improvements.
- Administered business centre operations covering billing settlements, payment collections, pantry supervision, housekeeping coordination, and vendor management functions.
- Strengthened client engagement frameworks by maintaining service responsiveness, operational efficiency, and customer retention-focused workplace environments.
- Coordinated P&L activities alongside operational governance processes to support profitability objectives and business continuity requirements.
- Earned management recognition for operational turnaround success before being entrusted with additional operational responsibility for two Gurgaon outlets.
Business Development Manager - Delta Corp – Deltin Casino Operations
(2022-01 - 2024-02)
Managed relationship-led business acquisition initiatives focused on hospitality coordination, guest onboarding, and customer servicing for casino operations.
- Expanded client acquisition through relationship-building and customer engagement initiatives across multiple cities.
- Facilitated travel coordination and hospitality arrangements for guests travelling to Goa.
- Supported business expansion through personalized customer interactions and service-oriented relationship management.
- Oversaw operational coordination involving vendor management and hospitality execution standards.
- Enhanced customer experience through structured communication and hospitality support.
Assistant Manager – Customer Service - ITC Maurya
(2018-01 - 2020-12)
Handled hospitality servicing and culinary membership operations while contributing to customer retention, sales effectiveness, and hospitality excellence initiatives.
- Managed culinary membership acquisition through cold-calling, customer engagement, and revenue-focused sales activities.
- Conducted guest retention interactions through customer feedback handling, relationship management, and service recovery coordination.
- Directed hospitality supervision across lounge operations, food presentation standards, and service quality maintenance activities.
- Coordinated inventory oversight and supplier engagement processes to maintain uninterrupted hospitality support functions.
- Secured direct employment transition into ITC following strong sales performance and recognized contribution within outsourced operations.
Unit Sales Executive & Club Coordinator - TLC Relationship Management Pvt. Ltd.
(2017-01 - 2017-11)
Supported hospitality-linked membership operations with focus on customer acquisition, lead conversion, and service coordination functions.
- Generated membership sales through customer engagement, upselling, and relationship-driven interactions.
- Collaborated with front office and food & beverage departments to identify customer leads and strengthen acquisition opportunities.
- Achieved sales targets while ensuring timely renewal coordination and customer servicing continuity.
- Facilitated technical support coordination for hospitality teams to strengthen customer-facing operational responsiveness.
- Maintained service alignment between hospitality departments and customer relationship activities to improve operational consistency.
Customer Service & Hospitality Executive - Club One Air
(2015-10 - 2016-04)
Delivered aviation hospitality support within premium customer service environments while maintaining service quality and passenger engagement standards.
- Coordinated hospitality operations focused on premium guest servicing, passenger assistance, and aviation customer interaction support.
- Maintained service standards through structured communication and hospitality-driven operational coordination practices.
- Assisted passenger servicing functions while ensuring alignment with aviation operational procedures and customer expectations.
- Supported guest interaction management within service-sensitive operational environments requiring responsiveness and professionalism.
- Strengthened operational continuity through effective coordination of hospitality support activities.
Inflight Manager - GoAir Pvt. Ltd.
(2012-06 - 2015-04)
Managed inflight hospitality operations, passenger engagement, and cabin coordination within commercial aviation environments while ensuring service consistency, operational compliance, and premium customer experience delivery.
- Handled VIP guest coordination for personalities including Smriti Irani and Rajat Sharma.
- Resolved high-pressure customer situations and successfully managed media-sensitive onboard incidents through professional de-escalation and operational control.
- Earned accelerated promotion to Lead Cabin Crew within 6 months ahead of the standard 12-month probation timeline.
Flight Attendant - Air India
(2010-05 - 2012-06)
Delivered inflight hospitality and aviation customer support while maintaining passenger safety, onboard service coordination, and DGCA-compliant operational standards.
- Managed passenger assistance, cabin servicing activities, customer concern resolution, and emergency readiness processes to ensure seamless onboard operations, customer satisfaction, and disciplined service execution across routine and high-pressure flight environments.
Flight Attendant - SpiceJet Ltd.
(2006-10 - 2010-01)
Handled aviation hospitality responsibilities involving passenger servicing, inflight coordination, safety compliance, and customer interaction management within fast-paced airline operations.
- Supported seamless cabin operations, ensured adherence to DGCA safety procedures and emergency response protocols, and strengthened team coordination across inflight service environments.
- Received industry recognition through feature placement in Spice Magazine (2009) as "Best Cabin Crew for the Month."
Front Office Assistant - The Radisson Hotel, New Delhi - New Delhi, India
(2005-11 - 2006-10)
Initiated hospitality career by supporting front office operations, guest relations, accommodation assistance, and hospitality servicing activities within hotel environments.
- Coordinated guest interaction, check-in support, and interdepartmental communication while maintaining hospitality standards, customer satisfaction, and operational responsiveness across daily front office functions.
