Rajeev Siddhu

Learning & Development leader with over 15 years of experience enabling talent transformation through data-driven learning strategies and leadership capability building. Passionate about fostering inclusive learning cultures and aligning development programs with business impact. Experienced in designing blended learning journeys, facilitating global programs, and coaching managers to drive performance.

Adept at leveraging learning analytics and digital platforms to optimize engagement and effectiveness.

Training Development Analyst at NLB Services Pvt Ltd – NTT Data Services (2025-07 – Present)

Leading the design and implementation of New Hire Training programs with focus on training needs assessments and soft skills development.

• Successfully led the design and implementation of New Hire Training programs
• Conduct Training Needs Assessments and Training Needs Analysis to find out training needs and plan training accordingly. Increased post training to 4.7/5
• Managed end-to-end account handling for major training programs, ensuring alignment with business need and facilitate training on Soft Skills and LVA – Language, Voice & Accent

Manager – Learning & Development at IBM India Pvt. Ltd. (2024-03 – 2024-05)

Led learning and development initiatives including new hire training and leadership development programs.

• Successfully led the design and implementation of New Hire Training programs, improving onboarding effectiveness
• Partnered with HR and business leaders to develop leadership training initiatives that enhanced employee engagement
• Managed end-to-end account handling for major training programs, ensuring alignment with business needs. LMS management (Glint, My Learning) virtual facilitation, performance consulting, instructional design models (ADDIE, Kirkpatrick)

Deputy Manager – Learning & Development at WNS Global Services Pvt. Ltd. (2017-08 – 2024-02)

Directed L&D team and developed comprehensive leadership and soft-skills training programs across India and APAC regions.

• Directed a team of L&D trainers, providing innovative learning solutions that resulted in improved business performance
• Developed and facilitated 20+ leadership and soft-skills sessions that improved manager capability scores by 18%. conducted leadership development workshops across regions
• Designed and facilitated 15+ leadership development interventions across India and APAC, achieving 96% participant satisfaction and measurable improvement in post-program behavioral scores (Kirkpatrick Level 3). Spearheaded the customization of training materials using the ADDIE model, leading to more relevant and impactful learning experiences
• Conducted training needs analysis (TNA) across departments, identifying critical skill gaps and developing targeted solutions
• Collaborated with internal and external stakeholders to ensure training content met evolving business needs

Senior Executive - Talent Transformation at WIPRO BPO (2014-11 – 2017-07)

Improved agent performance through coaching and facilitation. Led New Hire Training batches for major clients.

• Improved agent performance by conducting regular coaching sessions and facilitating calibration sessions
• Led NHT batches for HP Printers and Microsoft, significantly enhancing communication and customer service skills of new hires
• Awarded multiple certifications for excellence in training and facilitation skills, including 'Best Trainer' and 'Star Trainer' recognition

Business Communication Trainer at St. Georges International (2013-08 – 2014-08)

Trained international students and new hires in English communication and accent neutralization.

• Trained international students and new hires at Genpact in English communication and accent neutralization
• Facilitated interactive sessions focused on pronunciation, grammar, and soft skills development

English Trainer at SMARTALK NETCOM PVT. LTD. (2009-03 – 2013-05)

Developed and delivered comprehensive training programs for English communication, voice & accent, and personality development.

• Developed and implemented a comprehensive training program for English communication, voice & accent, and personality development
• Conducted individual and group training sessions for students of various ages and proficiency levels

English Language & Personality Development Trainer at NIIT Ltd. (2008-06 – 2009-03)

Delivered training in English communication, voice & accent, and telephone etiquette.

• Delivered training in English communication, voice & accent, and telephone etiquette
• Contributed to enhancing students' communication skills through customized training sessions

Bachelor of Arts in Arts – Delhi University (2003)