Rajendr Singh

Working in the Post of General Manager Operation in Syna Heritage Hotel, Khajuraho. Total 15 year of experience with B.P.O., Telecom, & Hospitality. Expert zing in data analysis, presentations, Systems improvement with complete error proofing. The above experiences are with EIH (The Oberio Group) Oberoi Hotels, Rajasthan (Executive Operations for Auditing), Maestro Solution Jaipur (Team Leader & Call Centre in-Charge) & Other Experience.

General Manager Operation at Syna Heritage Hotel (2022-08 – Present)

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Assess additional training needs based on data gathered and interaction with sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.

Operation Manager at Ananta Global Hospitality (2019-07 – 2022-07)

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibition.
• Implements all sales action plans related to my market areas as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Assess additional training needs based on data gathered and interaction with sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.

Operation Manager at Thikana Restaurant (Om Hospitality Group) (2016-05 – 2019-06)

• Coordinate daily Front of the House and Back of the House Restaurant Operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practicesaurant operations

Resident & Reservation Manager at Hotel Cambay Grand & SPA Resort (2014-05 – 2016-05)

• Having knowledge of entire Reservation Procedure according to International Hotel manual system. Responsible for Hotel and Local Reservations and Reservation
• Handling of Online & Offline Sales along with Reservation.
• Allocate daily tasks to Reservations staff. Review reservation booked daily & arrival report daily. Responsible for preparation of occupancy forecast.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by Reservation staff
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations. Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action. Responsible for work schedule
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Asst. Front Office Manager at Pink Pearl Hotel & Fun City (2012-11 – 2014-04)

• Handling All Front Office Operation Including Account Also
• Compilation of monthly reports, including commentary and analysis for senior management.
• Generating reports on Daily, Weekly, Monthly, Quarterly basis and other periodic reports as per requirement.
• Timely Reporting to Operational Manager
• Responsible for all type of Task in the Front Office Department
• Getting the system ready for the new joiner.
• Petty cash transactions & employee reimbursement.
• In charge of international Travel and Hotel bookings.
• Event management & Calendar management.
• Managing the entire administration and facilities.

Regional Coordinator at Karvy Data Management Services Ltd (2010-11 – 2012-11)

• Handling all branch operations in UID
• Compilation of monthly reports, including commentary and analysis for senior management.
• Generating reports on Daily, Weekly, Monthly, Quarterly basis and other periodic reports as per requirement.
• Timely Reporting in Regional Office.
• Handling all branch operations in TIN PAN & CRA
• Responsible for all type of Task in the CRA & TIN PAN Department
• Responsible for All CRA Query & Reporting with HO & NSDL Team
• Present looking (Central Govt. & State Govt.) Aadhaar Project in Rajasthan Region as a Regional Coordinator
• Directly reporting to DOIT Department Raj. & UIDAI Team Bangalore
• Responsible for all type UIDAI Issue in Rajasthan

Executive Operations Auditing at EIH the Oberoi Group (2007-01 – 2010-10)

• Prepare Daily & Monthly Report & send to EIH Corporate Office New Delhi
• Responsible for making daily report and Data Coordination & Front Office Auditing.
• Responsible for reconcile the Customer Accounts.
• Responsible for daily activities with Hotel's G.M.
• Responsible for maintained inventory of Registration From.
• Work of Operation relation Officer
• Work With Trident Loyalty Programmed in Trident Hotel Jaipur
• Keep all Records and do all that jobs assigned by the Hotel's FOM.
• 100% accurate Report management system.
• Atomized the regular reports for 100% error proofing.
• 95% FOM satisfied for reconciliation.

Matriculation in 10th – Board of Secondary Education, Ajmer (2001 – 2001)

Intermediate in 12th – Board of Secondary Education, Ajmer (2003 – 2003)

Graduation – Rajasthan University (2007 – 2007)

Diploma in Network Security & Basic knowledge Ethical Hacking – Appin Institute

MBA in Master Program in Business Administrator (Sales Management) – National Institute Of Management Pune (2009 – 2009)