Rajendra Nayak

Operational Executive

Talent

New DelhiMember since November 1, 2026

Basic knowledge of MS office - Excel, word, power pointAbility to interact with end users, adopt new environment and quickly learn new Good analytical skills and ability to work effectively as a team member and indeCan lead a team by example and motivation them to achieve desired objectiveCo-ordinate with Client for a various aspectLead a meeting with client and subcontractor for smooth flow of workLead manpowerTime management

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About

Operational Executive with over 11 years of experience in optimizing organizational processes and enhancing operational efficiency. Proven track record in driving growth through strategic analysis and effective management. Skilled in developing and implementing operational strategies that align with business objectives.

Committed to continuous improvement and professional development in analytical and operational skills. Detail-oriented professional seeking to secure an administrative assistant role to utilize scheduling and project coordination skills for improved team productivity.

Objective: To obtain a platform in organisation that provides me ample opportunities to contribute in the growth of the organisation as well as in the development of my own analytical and operational skills.

Experience

Admin officer - M/s Stellar visaz pvt.limited.

(2024-09)

Assemble, maintain, and update client files in both hard copy and electronic systems, including preparing, scanning, and reviewing application documents.
Act as a central contact, answering inquiries via phone and email regarding application statuses and requirements.
Process mail, schedule appointments, and coordinate logistics, such as travel for clients or courier services.

Marketing administrator - M/s. Sk Khan & sons ltd.

(2022-11 - 2025-02)

Achieved service time and quality targets.
Maintained a clean, safe working environment.
Managed complaints with calm, clear communication and problem solving.
Create or assist with brochures, flyers, presentations, and email campaigns.
Assist in planning, implementing, and monitoring marketing campaigns

Service planner

(2021-01 - 2021-12)

Want to plan the client service visits.
Contacted the complaint related issues.
Contacted the service related issues.
Team handling of technicians.
Inventory management.
Serving as the primary contact for service requests, updates, and complaints.
Reviewing service agreements, managing renewals, and ensuring compliance with service level agreements (SLAs).
Utilizing service management software (e.g., ERP systems, icabs global software scheduling tools) to document work, track KPIs, and update service records.

Junior office coordinator

(2017-01 - 2021-01)

Grade-1 - Operations assistant - M/s.Pest Control India Pvt ltd-PCI.

(2012-11 - 2016-12)

Handled a team of technicians:
Maintained the office inventory.
Lead the customer support team.
Resolved the service complaints.
Backend support to client.
Planning daily, weekly, and emergency service visits for technicians, maximizing productivity and minimizing travel time.

Sr.Mentor - M/s.Azure knowledge cooperation Pvt Ltd.

(2011-07 - 2012-08)

Answer incoming calls, handle customer inquiries, and address complaints professionally.
Maintain accurate, detailed records of customer interactions and update data in the CRM system.

Tele executive - M/s.Imrb International

(2010-07 - 2011-07)

Calling prospective customers to promote products/services, setting up appointments, and closing sales.
Following scripts while adapting to customer responses to ensure professionalism.
Ability to build rapport, persuade, and handle difficult customers or rejection.