Ritika Joshi

Proficient data professional with 1+ years of expertise in diverse datasets, tools, and techniques. Proven ability to leverage analytical skills and project management knowledge to transform data into actionable insights that drive informed decision-making. Experienced in designing and executing strategic plans, ability to clear bug reporting, coordinating resources, and managing project timelines to deliver high-impact results.

Effective communicator with a strong track record of collaborating in cross-functional teams, ensuring alignment and clarity in project objectives to achieve successful outcomes. Skilled in stakeholder management and adept at fostering relationships to ensure seamless project execution and delivery.

Operations Executive at My Inbox Media (2024-12 – Present)

• Managed end-to-end delivery of A2P SMS, WhatsApp, and CpaaS services, ensuring timely execution and adherence to SLAs for high customer satisfaction.
• Optimized operational workflows and automated manual processes, leveraging technology to improve efficiency, scalability, and resource utilization.
• Monitored and analyzed KPIs providing actionable insights and regular reporting to identify trends, opportunities, and operational challenges.
• Ensured compliance with regulatory requirements and company policies, while identifying and mitigating risks to maintain business continuity
• Handled client escalations and managed customer relationships, resolving issues promptly and fostering long-term partnerships.

Program Management Intern at Slam Out Loud (2021-07 – 2022-08)

• Developed and optimized Arts program's digital solutions, increasing student engagement by 30% for 150+ students through WhatsApp chatbot integration and content improvements, and tracking Art Facilitators and volunteers' Work & Acknowledge their work.
• Implemented the program across 3 cities, Designed and delivered annual program impact reports, leading to better strategic decision-making for future initiatives.
• Spearheaded engagements with 3+ program partners, securing long-term collaborations that resulted the expansion of the program to new schools. Delivered 4+ program reports that highlighted key outcomes.

Academic Intern at Learning Initiative for India (2020-10 – 2020-11)

• Collaborated with the team and managed grade 1 and 2 schools' WhatsApp groups, from sharing resources for providing individual feedback to each student.
• Collaborated with the team of 5+ in curating content and tracking the deliverables of 20+ students.

Community Leader at Alohomora Education Foundation (2018-05 – 2020-04)

• I was responsible for self-awareness sessions for two batches of grade 11 and 12 students (50+ students per batch), resulting in a 80% improvement in students' confidence and ability to take charge of their own learning.
• Led the facilitation of Alohomora's curriculum in a school focused on building confidence, career exposures, self-awareness, and independence with a strong focus on creating safe learning and reflecting space.
• Facilitated inter-school event 'North Learning Camp' with 150+ students from 3 different schools to build critical thinking, self-awareness and as well as making interest-aligned careers.
• Organized and managed the 'Teacher-Student Samvaad' event to foster a culture of understanding between students and teachers by having a dialogue. More than 20+ teachers with the principal and 100+ students participated.

Bachelor's of Social Work in Social Work – Indira Gandhi National Open University (2019-01 – 2022-01)