Mohammed Aleemuddin

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Aspire to pursue challenging assignments in an organization that allows for individual creativity, career development, and growth. Enthusiastic and eager to contribute to team success through hard work, attention to detail, clear understanding of task and training in skills. Motivated to learn, grow and excel in industry.

Front Office Associate - T-Rex Glamping Dubai parks and resorts

(2025-09)

• Greet and welcome guests
• Doing administrative work
• Performing check-in
• Promptly answers incoming phone calls
• Manage reservations and appointments
• Addressing guest inquiries and concerns
• Front desk operations
• Handling reservations
• Answering any phone calls
• Enhancing guest satisfaction
• Handling guest requests
• Explain the hotel's amenities
• Guest communication

Guest Service Agent - T-Rex Glamping Dubai parks and resorts

• Keep updated records and files
• Maintaining accurate guest records
• Processing payments and invoicing
• Room reservations
• Verifying reservations

Front office supervisor - Night incharge - Nest group of hotels

(2024-06 - 2025-07)

• Managing and leading the front desk team, providing guidance, training, and support
• Overseeing daily operations, including check-in/check-out procedures, guest inquiries, and handling complaints
• Monitoring staff performance and providing feedback
• Creating and maintaining employee schedules
• Assisting with recruitment, training, and development of front desk staff
• Ensuring a positive and welcoming experience for guests
• Responding to guest inquiries and requests in a timely and professional manner
• Handling guest complaints and resolving issues effectively
• Maintaining a clean and organized front desk area
• Overseeing daily front desk operations, including check-in and check-out procedures
• Ensuring accuracy of billing and payment processes
• Managing reservations and room availability
• Collaborating with other departments like housekeeping and maintenance to address guest needs
• Maintaining clear and effective communication with guests and staff
• Coordinating with other departments to ensure smooth operations
• Performing cash handling and credit policies
• Assisting with administrative tasks such as data entry and filing
• Monitoring lobby traffic and adjusting staffing accordingly

Concierge Team leader - Ejadah asset management (Dubai Holding community)

• Perform all check-in and check-out tasks
• Register guests collecting necessary information (like contact details dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP and event attendees, like wedding guests
• Maintain updated records of bookings and payments
• Concierges are knowledgeable about the local area, including attractions, events, and can provide valuable recommendations to guests

Front office receptionist - Hotel Maruti Inn

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Register the guest
• Do checkin's and checkout's
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, and faxing

Diploma - hotel management - Integrated institute of education and technology

Diploma - computer applications and accounts tally ERP 9 - American institute of information technology

Secondary school certificate - SR Digi High School