Station DM - Riyadh Metro Hitachi Rail - Riyadh
(2019-11 - 2025-12)
- Managing station staff and allocating them different allocations supervise the team of supervisor and station agent as an acting GSM, leading and supervising team as an acting Lead Station Supervisor LSS, dealing with technical faults arises at station in coordination with other departments. Providing a good quality customer service to all metro passengers
- To maintain safety standard as per company policy to co-ordinate with various departments to ensure smooth flow of work, trained to handle degraded and emergency situation at metro stations. Completed assessor course to assess the staff for their competency and issue Certificate of Competence COC
- Regular checks were done for quality output Liaise with third parties for emergency Update staff through briefing and new policies. To handle overall station operation and be responsible for all activities carried out
- Delegating tasks monitoring team for OTP, handling of documentations and handling guest complaints, team of 25+ staffs, sending reports to domestic as well as international sectors. Maintain safety standards as per company policy ensure passenger safety top priority Supervising ground operations for OTP, worked as acting duty manager when requires
- Handling & managing staff & equipment resources to keep up safety standards as per company policy. To co-ordinate with the various departments to ensure smooth flow of work and outstation teams via calls & e-mails for better customer service, liaise with third parties. Handled RAMP department monitored aircraft activities for OTP, regular audit checks were done for quality output
- Performing last minute change LMC in load and trim for any addition or deletion of weight in the aircraft keeping centre of gravity within safe rang. Handled baggage & cargo area, co-ordinate with the various departments to send flights within turnaround time and updated staffs through the briefing about new policies
- Handled RAMP department, monitored aircraft activities for OTP, regular audit checks were done for quality output, provide assistant to special needs passenger on ramp
Customer Service Supervisor - JET Airways India LTD - Mumbai
(2008-01 - 2019-11)
- Delegating tasks monitoring team for OTP, handling of documentations and handling guest complaints, team of 25+ staffs, sending reports to domestic as well as international sectors. Maintain safety standards as per company policy ensure passenger safety top priority Supervising ground operations for OTP, worked as acting duty manager when requires
- Handling & managing staff & equipment resources to keep up safety standards as per company policy. To co-ordinate with the various departments to ensure smooth flow of work and outstation teams via calls & e-mails for better customer service, liaise with third parties. Handled RAMP department monitored aircraft activities for OTP, regular audit checks were done for quality output
- Performing last minute change LMC in load and trim for any addition or deletion of weight in the aircraft keeping centre of gravity within safe rang. Handled baggage & cargo area, co-ordinate with the various departments to send flights within turnaround time and updated staffs through the briefing about new policies
Assistant Supervisor - Cambata Aviation Ltd. - CSM International Airport, Mumbai
(2006-04 - 2008-05)
- Handled RAMP department, monitored aircraft activities for OTP, regular audit checks were done for quality output, provide assistant to special needs passenger on ramp
- Handled baggage & cargo area, co-ordinate with the various departments to send flights within turnaround time updated staffs through the briefing about new policies
- Handling passenger service and provide best customer service, attend passenger complain and try to resolve the issue with promising commitment
- Check-in passenger, document verifications
Trainee Traffic Assistant - Air India Ltd - CSM International Airport, Mumbai
(2005-01 - 2005-03)
- Handling passenger service and provide best customer service, attend passenger complain and try to resolve the issue with promising commitment
- Check-in passenger, document verifications
