Rajesh Jaisankar

Software Engineer with 4+ years of experience in contact center platforms, backend development, and CCAI solutions. Skilled in Node.js (Express.js), React.js, RESTful APIs, and database management using MySQL and MSSQL. Experienced in integrating enterprise contact center solutions including Genesys Cloud, with strong expertise in system integration, troubleshooting, and delivering scalable business-critical applications

Senior Engineer at Blackbox Limited (2022-02 – Present)

• Developed scalable full-stack applications using Node.js (Express.js) and React.js, delivering high-performance and user-friendly solutions.
• Designed and integrated RESTful APIs to enable seamless communication between frontend, backend, and third-party systems.
• Worked on client-side and server-side architecture, ensuring responsive design and efficient application performance.
• Built and managed databases (MySQL, SQLite, MSSQL), optimizing queries for improved system efficiency.
• Implemented multi-system integrations, including CTI platforms (Avaya, Genesys Cloud), enhancing enterprise workflows.
• Collaborated with cross-functional teams to design, develop, test, and deploy applications in agile environments.
• Led a team of developers, ensuring quality delivery and adherence to timelines.

B.Tech in Information Technology – Adhiparasakthi College of Engineering, G.B Nagar – kalavai - Ranipet (2016 – 2020)