Rajesh Jaiswal

Accomplished Administrative & Operations Leader with 17+ years of experience in school management, automotive operations, customer relations, and cross-functional leadership. Expert in strategic planning, vendor alignment, resource optimization, cost control, and process improvement. Proven ability to introduce innovative systems, reduce operational costs, streamline workflows, and enhance organizational productivity across educational and corporate environments.

General Manager at JMD World School (2022-12 – Present)

• Spearheading end-to-end administration across Security, Transport, Store, Maintenance, Housekeeping, IT, and Admissions departments.
• Implemented efficient vendor alignment strategies resulting in reduced procurement costs and improved service quality.
• Introduced cost-cutting initiatives including inventory optimization, preventive maintenance programs, and improved resource allocation.
• Designed and executed new operational systems to enhance workflow efficiency and inter-department coordination.
• Monitored daily attendance, supervised administrative workflow, and ensured compliance with school policies.
• Organized staff meetings, school events, and communication programs for parents and stakeholders.
• Strengthened communication channels between staff, parents, and vendors for streamlined operations.
• Oversaw office operations, infrastructure maintenance, and record management.
• Managed recruitment, documentation, HR processes, and personnel record systems.
• Conducted classroom rounds, teaching-method observations, and campus hygiene audits.
• Developed new ideas and initiatives to support school growth, branding, and operational excellence.

Admin Head at Delhi Public School (2019-03 – 2022-11)

• Oversaw complete administration including Security, Transport, Store, Maintenance, and Housekeeping.
• Streamlined vendor management processes to ensure transparency, timely delivery, and cost-efficient procurement.
• Implemented cost-saving measures through resource planning, asset monitoring, and contract renegotiation.
• Enhanced event management, media coordination, and public communication strategies.
• Maintained detailed documentation including attendance, HR records, and inventory systems.
• Led recruitment, onboarding, salary processing, and compliance tasks for all staff categories.
• Strengthened parent-school communication and ensured quick resolution of administrative issues.
• Ensured high standards of maintenance, cleanliness, and classroom functioning through routine inspections.
• Introduced process improvements that reduced administrative delays and improved staff productivity.

General Manager (Operations) at S.B. Cars Pvt. Ltd. (2017-03 – 2019-02)

• Managed complete sales & service operations (SOS & SQS) across all dealership outlets.
• Introduced cost-reduction practices through efficient vendor agreements and maintenance planning.
• Conducted monthly audits ensuring compliance with Maruti Suzuki standards.
• Monitored outlet administration, resource allocation, and operational workflow.
• Conducted weekly outlet visits and submitted analytical reports to the Managing Director.
• Organized cross-department meetings to ensure improved collaboration and business growth.
• Implemented new operational ideas contributing to increased customer satisfaction and outlet performance.

Branch Head at S.B. Cars Pvt. Ltd. (2012-04 – 2017-02)

• Directed all sales and service operations for the branch ensuring smooth workflow and high customer satisfaction.
• Implemented new sales strategies, inquiry conversion systems, and event-based lead generation activities.
• Developed cost-saving processes at the branch including resource management and service-efficiency improvements.
• Handled customer relations, vehicle allocation, and performance monitoring.
• Conducted performance reviews and provided training for sales and service teams.
• Awarded Top 3 Outlet in the North Region – twice.
• Received 3 Awards for highest WagonR & Omni sales.

Customer Care Manager at S.B. Cars Pvt. Ltd. (2008-04 – 2012-03)

• Analyzed PSF complaints and ensured timely resolution to maintain customer satisfaction benchmarks.
• Prepared detailed monthly action-plan reports and implemented service improvement strategies.
• Organized customer meets, delivery ceremonies, and satisfaction-enhancement programs.
• Introduced new customer engagement ideas that improved repeat visits and referral rates.
• Ranked Top in SSI (North Region) – twice.

Customer Relationship Manager at SAS Hyundai (2007-07 – 2008-03)

Managed customer relations, follow-ups, retention strategies, and service satisfaction processes.

Post Graduate Diploma in Computer Application – Bhopal University

Bachelor of Science in Science – CSJM University, Kanpur

12th in Science – UP Board

10th in Science – UP Board