Contact Centre Consultant
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I am an experienced Contact centre Solution consultant
Highly motivated and proven technical product owner with 14 + years in Customer Experience - Contact Centre Solutions (Genesys Cloud CX, Cisco UCCE, AWS Connect) Extensive Knowledge In Design, Implement and manage Genesys Pure Cloud Solutions. Vendor management and third-party Integrations (CRM, Recordings and Omnichannel tools) in Contact Centre to deliver the Customer requirements. Maintaining the Customer SLA by identifying and resolving the key issues.
Migration of on Prem Contact Centre Solution to Genesys Cloud CX.
B.Tech Information Technology
