FOOD AND BEVERAGE MANAGER & ACTIVATION - Zolostay's Property Solution Pvt Ltd - Wayanad
(2025-02 - 2025-05)
- Managed inventory control, reducing waste and optimising stock levels for operational efficiency.
- Developed and maintained budgets, closely monitoring expenditure to remain within financial targets.
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills.
- Managed labour costs, delivering wage expenditure under budget consistently.
- Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
BUSINESS & STRATEGIC PARTNERSHIPS - Ticket9 - Coimbatore
(2024-05 - 2025-01)
With a strong background in marketing and event operations, I am passionate about driving growth and building meaningful connections in the events industry. At Ticket 9, I lead the development of strategic partnerships that enhance our offerings, and expand our reach. My experience as an Event Operations Coordinator has equipped me with a keen understanding of the logistics and nuances involved in executing successful events.
I thrive on collaboration, leveraging my skills in marketing to create innovative solutions that meet client needs, and elevate the attendee experience. I'm dedicated to fostering relationships that contribute to our vision of delivering unforgettable events. Let's connect and explore how we can work together to create memorable experiences.
CLUSTER MANAGER - Zolostays Property Solution Pvt Ltd - Coimbatore
(2023-01 - 2024-05)
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results
- Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions
- Exceeded team goals by leading meetings, sharing best practices, and implementing sales initiatives
- Managed department expenses to stay within the allocated budget
- Trained new hires on sales processes, product knowledge, and overcoming objections to increase sales and meet team sales targets
- R&M Cost and Expense, New Property Scouting and Set meetings with the Property Owners and signups new properties
- Meet the existing customer and provide them with adequate solutions for their needs
- Visiting the client place, interacting with the customers, understanding the customer requirements and providing Customer service solutions to give them the product knowledge with the best offer and sell the product
- Management and sales inspections are carried out, and issues and requirements are addressed
- Management of property expenses, client income collection, and approval of new properties
OPERATION MANAGER AND HOSTEL ADMINISTRATION - Zolostays Property Solution Pvt Ltd - Coimbatore
(2019-09 - 2022-12)
- Supervised work of contracted employees to deliver work on schedule.
- Customised customer experiences to build brand loyalty.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Forecasting hostels and organizing admissions strategy to maximize hostel occupancy
- Implemented a streamlined onboarding process for students
- Provided personalized customer service that resulted in TAT from four days to two days
- Developed and maintained relationships with key clients by providing personalized service, resulting increase in customer loyalty and satisfaction
- Vendor Kitchen Management, Strong Negotiation, have successfully operated in Chennai, Coimbatore, and Kerala
- Vendor Kitchen Audit as per Fssai Norms
- Vendor Management Manage the rotation of menu recipes for breakfast, lunch, and dinner based on student and tenant geography
ASSISTANT MANAGER - Proodle Hospitality Service Pvt Ltd - Chennai
(2017-06 - 2019-08)
- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client
- Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events
- Develop new ideas for promotions, festivals and other special events
- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
- Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
- Ensure that the data required for the raising of invoices is sent to the accounts department on time
- Manage the on-site team including cooks, MPWs, stewards, stores assistants etc
- Maintain a record of the daily leftovers; plan and prepare the production based on this data
- Develop controls to keep track of wastage, production, sale, leftovers etc
- Ensure that safety and hygiene policy is strictly followed at the site
